Charles Brian Kiprop
Civil And Environmental Engineer
Kabarnet, Baringo,01
Summary
Dynamic Projects Engineer with a proven track record at Nakuru County Government, excelling in stakeholder management and project estimation. Enhanced operational efficiency, achieving high customer satisfaction through quality deliverables. Skilled in health and safety compliance, fostering team collaboration to drive successful project outcomes while optimizing resource allocation.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Projects Engineer
Nakuru County Government
05.2024 - 10.2024
- Identified areas for process improvement within engineering workflows, leading to more efficient operations and increased productivity.
- Increased customer satisfaction through consistent delivery of high-quality products and services on time and within budget.
- Managed stakeholder expectations throughout project lifecycles by maintaining open lines of communication and providing regular updates on progress towards goals.
- Optimized resource allocation for multiple concurrent projects to ensure timely completion without sacrificing quality or exceeding budgets.
- Conducted regular project reviews to monitor progress against objectives, adjusting plans as necessary to address emerging challenges and maintain target completion dates.
- Enhanced workplace safety by conducting regular inspections, addressing potential hazards, and providing ongoing employee training.
- Facilitated knowledge sharing among team members by organizing workshops focused on cutting-edge engineering trends and technologies.
- Championed adherence to quality standards in engineering projects, resulting in consistently high customer satisfaction ratings.
Site Engineer
Horicon Engineering Solutions Limited
05.2023 - 10.2023
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Reduced material waste through accurate estimation, procurement, and usage tracking of required resources.
- Delivered projects on time and within budget constraints by effectively managing resources, schedules, and risks.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Oversaw quality control and health and safety matters for construction teams.
- Ensured high-quality standards were maintained throughout the project lifecycle by adhering to industry best practices and codes of conduct.
- Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
- Oversaw quality control processes by conducting regular inspections, addressing non-compliance issues promptly, and implementing corrective actions to uphold project standards consistently.
- Streamlined communication between project stakeholders with detailed progress reports and timely updates.
- Supported property condition assessment reports, 3D scanning and retro-commissioning throughout buildings.
Sales Associate
Mkopa
02.2021 - 07.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelors of Technology - Engineering
Meru University of Science And Technology
Meru, Kenya 05.2001 -
Skills
Cost estimation
Certification
Microsoft Certified, Azure Fundamentals – Microsoft Corporation.
Timeline
Projects Engineer
Nakuru County Government
05.2024 - 10.2024
Site Engineer
Horicon Engineering Solutions Limited
05.2023 - 10.2023
Sales Associate
Mkopa
02.2021 - 07.2022
Bachelors of Technology - Engineering
Meru University of Science And Technology
05.2001 -
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