Microsoft, Excel, CRM, Trengo, Slack, Zoom, Google workspace, Lark,
CHARITY OJIMA AMEH
Executive Virtual Assistant \ Customer Support Specialist
FCT ABUJA,Abuja
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Associate/Quality Assessor
SafeBoda
- Mentored team members on product knowledge and service delivery standards, boosting customer satisfaction rates.
- Assessed call quality to ensure a 100% compliance rate with service protocols.
- Resolved technical and service-related escalations using CRM systems like TRENGO.
- Compiled performance reports to track team productivity and identify areas for improvement.
Customer Care Representative
iSON Xperiences
- Handled a high volume of customer inquiries, addressing up to 300 calls per day with professionalism and empathy.
- Resolved customer complaints by analyzing issues and providing actionable solutions.
- Documented all service interactions in CRM tools to ensure accurate record-keeping and follow-up.
- Managed and reconcile over 100 customer payment wallet daily for transparency.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Investigated and resolved accounting, service and delivery concerns.
Permit and Inspection Specialist
Wisechoice Remodel
01.2025 - Current
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Schedule building inspections for contractors.
- Confirm the status and timeframes of building inspections.
- Manage over 20 scheduled building inspections per day.
Moderator
Teleperformance Kenya
- 12.2025
- Reviewed and managed user-generated content across multiple social platforms to maintain safety and community standards.
- Applied community guidelines to identify and remove non-compliant content efficiently.
- Utilized content management tools to monitor live streams, comments, and forums, ensuring compliance and enhancing platform safety.
- Collaborated with policy teams to refine guidelines and respond to emerging threats.
- Moderate over 200 contents per day.
Education
Higher National Diploma (HND) - Public Administration
The Polytechnic, Ibadan
01.2021
National Diploma (ND) - Public Administration
Federal Polytechnic, Idah
09.2015
Skills
- Customer management
- CRM Tools
- Report preparation
- Microsoft office
- Schedule management
- Excellent communication
- Data entry
- Adaptability and flexibility
Websites
Accomplishments
- Top Customer Support Award, 2022
- APEX Top Talent Award, 2018
- Top Performing Agent Award, 2018
WORK EXPERIENCE
01-2022
Certification
- Customer Relationship Management, 2022
- Quality Management, 2022
- MTN 'How May I Serve You' Training, 2017
- Virtual Assistant training, 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Languages
English
Advanced (C1)
Interests
Learning new things and travelling
Timeline
Permit and Inspection Specialist
Wisechoice Remodel
01.2025 - Current
Higher National Diploma (HND) - Public Administration
The Polytechnic, Ibadan
National Diploma (ND) - Public Administration
Federal Polytechnic, Idah
Customer Support Associate/Quality Assessor
SafeBoda
Customer Care Representative
iSON Xperiences
Moderator
Teleperformance Kenya
- 12.2025