CHARITY OJIMA AMEH
Mountain View
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Permit Specialist
Wisechoice Remodel
01.2025 - Current
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Schedule building inspections for contractors.
- Confirm the status and timeframes of building inspections.
Moderator
Majorel
01.2022 - Current
- Reviewed and managed user-generated content across multiple social platforms to maintain safety and community standards.
- Applied community guidelines to identify and remove non-compliant content efficiently.
- Utilized content management tools to monitor live streams, comments, and forums, ensuring compliance and enhancing platform safety.
- Collaborated with policy teams to refine guidelines and respond to emerging threats.
Customer Support Associate/Quality Assessor
SafeBoda
01.2021 - 01.2022
- Mentored team members on product knowledge and service delivery standards, boosting customer satisfaction rates.
- Assessed call quality to ensure a 100% compliance rate with service protocols.
- Resolved technical and service-related escalations using CRM systems like TRENGO.
- Compiled performance reports to track team productivity and identify areas for improvement.
Customer Care Representative
iSON Xperiences
01.2017 - 01.2020
- Handled a high volume of customer inquiries, addressing up to 300 calls per day with professionalism and empathy.
- Resolved customer complaints by analyzing issues and providing actionable solutions.
- Documented all service interactions in CRM tools to ensure accurate record-keeping and follow-up.
- Managed M-Pesa transactions and reconciled daily financial reports for accuracy.
Education
Higher National Diploma (HND) - Public Administration
The Polytechnic, Ibadan
01.2021
National Diploma (ND) - Public Administration
Federal Polytechnic, Idah
01.2015
Skills
- Content Moderation
- Customer management
- CRM Tools
- Report preparation
- Microsoft office
- Schedule management
- Effective communication
- Data entry
- Adaptability and flexibility
Accomplishments
- Top Customer Support Award, 2022
- APEX Top Talent Award, 2018
- Top Performing Agent Award, 2018
Certification
- Customer Relationship Management, 2022
- Quality Management, 2022
- MTN 'How May I Serve You' Training, 2017
- Virtual Assistant training, 2025
Timeline
Permit Specialist
Wisechoice Remodel
01.2025 - Current
Moderator
Majorel
01.2022 - Current
Customer Support Associate/Quality Assessor
SafeBoda
01.2021 - 01.2022
Customer Care Representative
iSON Xperiences
01.2017 - 01.2020
National Diploma (ND) - Public Administration
Federal Polytechnic, Idah
Higher National Diploma (HND) - Public Administration
The Polytechnic, Ibadan