Charity Nyawira Njora
Nairobi
Summary
Dedicated and enthusiastic person with the right zeal and passion in busy dining establishments. Committed to adhering to health and safety standards, while serving as a helpful and positive team member. Focused on collaborating with teams and building effective relationships with working teams. Applies exceptional communication skills when offering advice and guidance on drink and food menu items with a focus on achieving excellent guest satisfaction. Bringing forth a motivated attitude and the ability to multitask and work well under pressure while maintaining calmness. I am committed to putting the needs of the customer first and am eager to grow to ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress
Derby place lounge
Karatina
07.2023 - 07.2023
- Greeting and escorting customers to their tables, presenting the menu and providing detailed information about the dishes
- Taking customers orders in a timely manner through POS terminals and delivering the orders to customers
- Offering recommendations and providing customers with daily special options
- Ensuring the delivery of an efficient service and prompt serving of all food and alcoholic beverages
- Working closely with kitchen team to ensure correct meals are delivered and issues are relayed to customers in an appropriate manner
- Maintaining a tidy dining area and arranging table settings and assisting with clearing dirty plates, glasses, and silverware
- Informing customers about the day's specials and making menu recommendations and communicating order details to the kitchen staff
- Serving food and beverages to customers and checking dishes and kitchenware for cleanliness and reporting any issues.
Kitchen steward/Cook Assistant
Solana Forthall lounge
Kabati
06.2023 - 06.2023
- Assisted the chef with Mise en place (preparation and organization of ingredients) to ensure efficient kitchen operations
- Collected used dishes and cutlery from tables while maintaining smooth customer service interactions
- Monitored and upheld hygiene standards by regularly checking cutlery, kitchen, and tables
- Provided support in kitchen preparations during opening and closing procedures
- Offered ad hoc assistance to colleagues during events and busy periods to ensure seamless workflow
- Maintained kitchen cleanliness and adhere to health standards consistently
- Acted promptly to address any issues that may arise, prioritizing the satisfaction and safety of kitchen staff.
Kitchen Steward
Samia Sweet bites
Githurai
07.2021 - 08.2022
- Welcomed customers and showing them where to sit based on their preferences
- Demonstrated unwavering dedication and enthusiasm in the role of waitress
- Collaborated effectively as a proactive team member, striving for the utmost in customer service excellence
- Adhered meticulously to established health and safety protocols, prioritizing the well-being of customers
- Upheld a consistently professional and courteous demeanor in all interactions
- Responsibly assisted fellow staff members with their duties as required, and promptly cleared tables as necessary.
Education
Computer Applications -
Kiamariga Computer Training
07.2014
High school education -
Gataragwa girls secondary school
11.2013
Skills
- Team spirit and willingness to collaborate
- Ability to work under pressure
- Attentiveness and patience when dealing with customers
- Excellent presentation skills
- Strong organizational and multitasking abilities in a fast-paced environment
- Active listening and effective communication skills
- Flexibility to work in shifts
Timeline
Waitress
Derby place lounge
07.2023 - 07.2023
Kitchen steward/Cook Assistant
Solana Forthall lounge
06.2023 - 06.2023
Kitchen Steward
Samia Sweet bites
07.2021 - 08.2022
Computer Applications -
Kiamariga Computer Training
High school education -
Gataragwa girls secondary school