Charity Mueni Munyoki
Nairobi
Summary
Dedicated, organized and results-oriented Planner exceling at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possess strong communication, customer service and problem-solving skills. Committed professional providing excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
WAREHOUSE LOGISTICS PLANNER
ANT AUTOMOTIVE LOGISTICS LIMITED (CFAO MOTORS)
05.2021 - Current
- Improved supply chain efficiency by analyzing data and identifying areas for process improvements.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Provided training on best practices in logistics planning to colleagues, enhancing team knowledge and capabilities.
- Collaborated closely with sales teams to ensure accurate forecasting of demand needs and timely production scheduling.
- Actively participated in industry forums and conferences, staying current with best practices and emerging trends in logistics planning.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Entered data, generated reports, and produced tracking documents.
- Answered and managed 70 incoming and outgoing calls
BONDED WAREHOUSE ASSOCIATE
NAS AIRPORT SERVICES
07.2017 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Up to 23 kg (50 lbs)
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Checked packages and merchandise for damage and notified vendors.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Completed cycle counts and monthly inventory.
Customer Care Coordinator
CORNERSTONE LIMITED
02.2017 - 05.2017
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Maintained and managed customer files and databases.
- Kept accurate records to document service actions and discussions.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered and managed 20 incoming and outgoing calls
Office Coordinator
CANDID FREIGHTER LIMITED
06.2015 - 12.2016
- Answered and managed 50 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Maintained computer and physical filing systems.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Increased team productivity by reorganizing office supplies and protocols.
INTERNSHIP - (WAREHOUSE / LOGISTICS)
SUPER FREIGHT LTD
02.2015 - 04.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Collaborated with senior management on new initiatives to build confidence.
- Answered and managed 10 incoming and outgoing calls
Education
Bachelor of Business Administration and Management Degree (Finance Major) -
ST. PAUL'S UNIVERSITY
KENYA01.2014
Kenya Certificate of Secondary Education (KCSE) -
EXCEL GIRLS' HIGH SCHOOL
KENYA01.2010
Skills
- Data Management
- Customer Focus
- Communications management
- Time Management
- Clear Communication
- Decision-Making
- Scheduling
- Client Relations
- Business Administration
- Employee Training
- Administrative Recordkeeping
- Logistics Management
- Guest Relations
Certification
- Certificate in computer application and Systems -i.e., Airline portals, SAP system, TALO System, Synertrade system, ICMS, Tradex, Ken trade & advanced Excel sheet.
- Aviation Security Training.
- Performance Management Systems Training.
- Fire Marshaller.
- Kenya School of Revenue Administration (KESRA) Nairobi campus - Integrated Customs Management system (ICMS), 16th October 2020 to 16th December 2020.
- Kenya School of Revenue Administration (KESRA) Nairobi campus - East Africa Customs Freight Forwarding Practicing Certificate (EACFFPC) course, 26th June 2016 to 21st December 2016.
- Nairobi Aviation College (Nairobi Campus) - Diploma in Computerized Customs Clearing and Forwarding, Graduated in November 2016.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing follow-up calls.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Assisted management with the training of new staff members.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Languages
English - Proficient
Swahili - Native
Professional Development
Ongoing engagement in industry-specific workshops, seminars, and courses to remain abreast of the latest advancements in the latest trends in the customs and logistics profession.
Personal Information
Title: Administration , Warehousing & Logistics Professional
References
Provided upon Request
Additional Information
Personal suitability
- Punctuality
- Excellent oral communication
- Excellent written communication
- Client focus
- Organized
- Reliability
- Team player
- Efficient interpersonal skills
- Flexibility
Physical capabilities
- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Overtime required
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Tight deadlines
- Work under pressure
- Work under minimal supervision
- Ability to distinguish between colours
Timeline
WAREHOUSE LOGISTICS PLANNER
ANT AUTOMOTIVE LOGISTICS LIMITED (CFAO MOTORS)
05.2021 - Current
BONDED WAREHOUSE ASSOCIATE
NAS AIRPORT SERVICES
07.2017 - 04.2021
Customer Care Coordinator
CORNERSTONE LIMITED
02.2017 - 05.2017
Office Coordinator
CANDID FREIGHTER LIMITED
06.2015 - 12.2016
INTERNSHIP - (WAREHOUSE / LOGISTICS)
SUPER FREIGHT LTD
02.2015 - 04.2015
Bachelor of Business Administration and Management Degree (Finance Major) -
ST. PAUL'S UNIVERSITY
Kenya Certificate of Secondary Education (KCSE) -
EXCEL GIRLS' HIGH SCHOOL
- Certificate in computer application and Systems -i.e., Airline portals, SAP system, TALO System, Synertrade system, ICMS, Tradex, Ken trade & advanced Excel sheet.
- Aviation Security Training.
- Performance Management Systems Training.
- Fire Marshaller.
- Kenya School of Revenue Administration (KESRA) Nairobi campus - Integrated Customs Management system (ICMS), 16th October 2020 to 16th December 2020.
- Kenya School of Revenue Administration (KESRA) Nairobi campus - East Africa Customs Freight Forwarding Practicing Certificate (EACFFPC) course, 26th June 2016 to 21st December 2016.
- Nairobi Aviation College (Nairobi Campus) - Diploma in Computerized Customs Clearing and Forwarding, Graduated in November 2016.
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