Accomplished Operations Officer with a proven track record at Family Bank Limited, enhancing operational efficiency and employee performance. Expert in budget management and organizational efficiency, I spearheaded safety initiatives reducing accidents by over 30%. My leadership in customer service at TEAM BLUE significantly improved customer retention, showcasing the ability to merge hard skills in business administration with soft skills in team collaboration. Diligent Operations Officer enthusiastically pursuing an opportunity to utilize 3years of success in process optimization. Highly skilled in applying budget and resource management expertise to increase annual revenue and bring value to the blueteam..
Hi, I’m
CHARITY MICHENI
Customer Service Executive
Nairobi, Nairobi Province,NAIROBI
Summary
Overview
6
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Family Bank LimitedNAIROBI
Operations Officer
01.2022 - Current
Job overview
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
- Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Conducted regular audits to maintain quality standards across all operations departments.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
FAMILY BANK LIMITEDNairobi, Nairobi Province
DIRECT SALES REPRESENTATIVE
09.2020 - 12.2021
Job overview
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
AFRICA YOUTH LEADERSHIP FORUMNAIROBI, NAIROBI
INTERNSHIP
08.2018 - 10.2019
Job overview
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
KENYATTA UNIVERSITYNairobi, Nairobi Province, Kenya
Bachelor of Arts from Education
08.2018 - 08.2018
University Overview
COMPUTER LITERACYNairobi, Nairobi Province, Kenya
GED
01.2012 - 01.2013
University Overview
MUTHAMBI GIRLS HIGHSCHOOLNairobi, Nairobi Province, Kenya
High School Diploma
01.2008 - 11.2012
University Overview
Skills
Employee performance
Languages
Swahili
Native language
Chinese (Mandarin)
Intermediate
B1
Certification
THE 7 HABITS OF HIGHLY EFFECTIVE LEADERS
Timeline
Operations Officer
Family Bank Limited
01.2022 - Current
DIRECT SALES REPRESENTATIVE
FAMILY BANK LIMITED
09.2020 - 12.2021
THE 7 HABITS OF HIGHLY EFFECTIVE LEADERS
12-2018
INTERNSHIP
AFRICA YOUTH LEADERSHIP FORUM
08.2018 - 10.2019
KENYATTA UNIVERSITY
Bachelor of Arts from Education
08.2018 - 08.2018
COMPUTER LITERACY
GED
01.2012 - 01.2013
MUTHAMBI GIRLS HIGHSCHOOL
High School Diploma
01.2008 - 11.2012
Similar Profiles
Peter MuniuPeter Muniu
Professional Cleaner at Family Bank LimitedProfessional Cleaner at Family Bank Limited
Dan Murage KariukiDan Murage Kariuki
Corporate Sales Dealer at Family Bank LimitedCorporate Sales Dealer at Family Bank Limited
George NjugunaGeorge Njuguna
Inventory Accountant at Benchmark Distributors LimitedInventory Accountant at Benchmark Distributors Limited