CHARITY LOITYARA
NAIROBI,KENYA
Summary
Proven Virtual Assistant with a track record of enhancing productivity for BLISS MEDICAL CENTER by leveraging advanced Excel skills and exceptional prioritization. Expert in streamlining email organization and elevating customer service, demonstrated through strategic problem analysis and creative content strategies. Achieved significant improvements in operational efficiency and online engagement without exceeding budget constraints. Skilled Virtual Office Assistant with background in administrative and clerical support. Experience includes managing calendars, scheduling appointments, preparing reports, and assisting with project management in virtual environments. Possess strong communication skills, ability to multitask effectively and familiarity with various digital tools such as Google Suite, MS Office Suite, CRM software and project management platforms. Demonstrated record of improving office efficiency by streamlining processes using technology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Office Assistant
BLISS MEDICAL CENTER
KAPENGURIA, KENYA
01.2024 - 10.2024
- Provided administrative support to management and other personnel, including scheduling appointments, managing emails and responding to customer inquiries.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Performed data entry tasks such as entering customer information into a database system.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted with the preparation of meeting agendas, minutes, presentations and other materials for meetings.
- Maintained inventory of office supplies and placed orders when necessary.
- Sorted incoming mail and distributed it accordingly within the office environment.
Virtual Assistant
MOUNT ZION CYBER
NAIROBI, KENYA
02.2022 - 10.2023
- Proofread documents for accuracy prior to final submission to clients.
- Transcribed audio recordings, converting spoken words into written documents.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Handled customer inquiries via email and chat, providing prompt and courteous support.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Assisted in the development of marketing materials such as brochures and flyers.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Designed templates for emails, newsletters, webpages. using HTML and CSS.
Education
INTERNATIONAL RELATIONS - SOCIOLOGY
EAST AFRICA INSTITUTE OF CERTIFIED STUDIES
NAIROBI12-2023
Skills
- Advanced Excel Skills
- Detail-Oriented Data Input
- Creative Content Strategy
- Text Accuracy Verification
- Efficient Email Organization
- Customer Service Optimization
- Social Media Analytics
- Travel Management
- Strategic Problem Analysis
- Comprehensive Meeting Readiness
- Effective Communication
- Prioritization and Time Management
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- POULTRY FARMING
Accomplishments
- BRAND LOGO PROJECT
Certification
- ALX VIRTUAL ASSISTANT CERTIFICATE
References
References available upon request.
Timeline
Virtual Office Assistant
BLISS MEDICAL CENTER
01.2024 - 10.2024
Virtual Assistant
MOUNT ZION CYBER
02.2022 - 10.2023
INTERNATIONAL RELATIONS - SOCIOLOGY
EAST AFRICA INSTITUTE OF CERTIFIED STUDIES
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