Charity Kaitano
Nairobi, Nairobi Province,30
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
9
9
years of professional experience
Work History
Waitress
EKA Hotel
08.2022 - Current
- Serving drinks and food to guests
- Arranging and setting up tables
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Assistant Waitress
Sarova Whitesands Beach Resort and Spa
07.2016 - 08.2019
- Handled special requests for kitchen from guests regarding food substitutions for ordered meals.
- Organized table settings and maintained dirt-free and tidy tables.
- Upheld strict hygiene standards in all tasks performed, contributing to the restaurant''s reputation for cleanliness.
- Followed directions from lead Waitress to deliver exceptional guest service.
- Managed allergy-sensitive orders diligently, liaising with the kitchen staff to ensure proper precautions were taken.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured accurate billing for guests by double-checking orders before processing payments.
Education
High School Diploma -
Technical University of Mombasa
Mombasa07-2022
Kiongwani Girls High School
Machakos, Machakos District, Kenya11-2014
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Safe food handling
- Service prioritization
- Active listening
- Accurate money handling
- Order taking
- Point of sale operation
- Greeting guests
- Menu presentation
- Cash handling
- Team collaboration
- Handling complaints
Languages
English
Advanced (C1)
French
Intermediate (B1)
Additional Information
References
Daniel Otonde
Training coordinator
Sarova whitesands beach resort and spa
otondedanny@gmail.com
+254 701348568
Stanley Muia
Restaurant Manager
EKA Hotel
stanleymuia63@gmail.com
+254 724628205
Timeline
Waitress
EKA Hotel
08.2022 - Current
Assistant Waitress
Sarova Whitesands Beach Resort and Spa
07.2016 - 08.2019
High School Diploma -
Technical University of Mombasa
Kiongwani Girls High School
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