Charity Gathoni Muthuu
Nairobi
Summary
Dedicated and experienced hospitality professional with over 7 years of experience in housekeeping and room stewardship. Skilled in maintaining high standards of cleanliness, guest satisfaction, and efficient operations in various hotel settings.
Overview
8
8
years of professional experience
Work History
Assistant Housekeeper
Fairmont The Norfolk
11.2021 - Current
- Obtaining lists of vacant rooms for immediate cleaning and prospective checkouts to prepare work assignments
- Assigning team members their duties and conducting random inspections for conformance to prescribed cleanliness standards
- Preparing and distributing Room assignment sheets and floor keys to room housekeepers
- Maintaining clear and efficient communication and coordination with the Front Office and other hotel departments
- Scheduling cleaning of room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning
- Scheduling cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators
- Scheduling periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and windows
- Inventorying cleaning supplies and linen stock to ensure adequate supplies
- Investigating concerns regarding housekeeping service and equipment, and taking corrective action
- Providing support to the Executive Housekeeper in all areas of housekeeping operations, including staff training, coaching, and counseling
- Ensuring safety standards and departmental policies are met
- Ensuring guest rooms are properly secured and proper key control procedures are utilized by housekeeping staff
- Assisting in controlling expenses by the housekeeping department
- Maintaining high quality of housekeeping standards in guest rooms, laundry, lost and found procedures, and public areas
- Supervising and coordinating laundry services
- Reviewing outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, considering budgetary guidelines
- Attending to guest complaints and taking service recovery measures as required
- Recommending operational efficiencies and innovations to improve service and quality assurance.
Room Attendant
Salt Lick Safari Lodge
04.2018 - 08.2021
- Cleaned all assigned guestrooms to standard
- Took ownership of guests' privacy and belongings while ensuring exceptional service
- Took initiative to add personalized experiences for guests
- Improved work performance and developed better service for assignments
- Performed other duties as designated by the Supervisor
- Operated in a safe and environmentally friendly manner to protect guests' and employees' health and safety
- Complied with hotel environmental, health, and safety policies and procedures.
Housekeeping Attachment
Elysian Resort
05.2016 - 08.2016
- Assisted in daily housekeeping operations
- Learned and applied hotel cleanliness standards and procedures
- Supported senior staff in maintaining guest satisfaction.
Education
Diploma in Hospitality Management -
Zetech University
Kiambu, Kenya11-2017
Skills
- Excellent knowledge of cleaning and sanitation products, techniques, and methods
- Strong organizational and time-management skills
- Ability to prioritize tasks and delegate effectively
- Exceptional communication and interpersonal skills
- Attention to detail and problem-solving abilities
Languages
Swahili
English
References
- Elysian Resort, Mr. John Kamau, Housekeeping Manager, +254700123456, john.kamau@elysianresort.com
- Salt Lick Safari Lodge, Ms. Sarah Ochieng, Head of Housekeeping, +254711234567, sarah.ochieng@saltlicklodge.com
- Fairmont The Norfolk, Mrs. Elizabeth Mutua, Executive Housekeeper, +254722345678, elizabeth.mutua@fairmont.com
Timeline
Assistant Housekeeper
Fairmont The Norfolk
11.2021 - Current
Room Attendant
Salt Lick Safari Lodge
04.2018 - 08.2021
Housekeeping Attachment
Elysian Resort
05.2016 - 08.2016
Diploma in Hospitality Management -
Zetech University
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