CHARITY GACHIRI
Thika
Summary
Proven ICT Officer with a track record of enhancing system reliability by 40% at Business Registration Service. Specializes in Information Security and excels in analytical problem-solving. Recognized for exceptional technical support, achieving a 95% positive feedback rating. Expert in database management and fostering effective customer relations.
Overview
4
4
years of professional experience
Work History
ICT Officer
Business Registration Service
04.2024 - Current
- Maintaining documentation of IT procedures and configurations
- Providing technical support and training to end-users
- Operating system repair and installation
- Trouble shooting hardware and software issues and recommending necessary upgrades and configurations for implementations
- System monitoring and updates
- Network Administration Support
- Maintaining cybersecurity protocols, such as implementing antivirus software, firewalls, and encryption
- I established a preventive maintenance schedule that decreased equipment failures by 40% and increased overall reliability for end-users
- I diagnosed and resolved hardware and software issues for a user base of more than 100 employees, achieving a 90% satisfaction rating through exceptional problem-solving techniques
- I assisted in the implementation of new IT systems, reducing system errors by 25%
- I contributed to documentation that standardized the company’s technical support process, resulting in a uniform approach to handling tickets
- I played a key role in implementing antivirus software across the company, leading to a significant reduction in security threats and potential data breaches
- I achieved a 95% positive customer feedback rating by delivering outstanding resolution services for technical issues
Reviewer (Online)
Remotasks
10.2020 - 08.2023
- Image annotation
- Transcription
- Text classification and internet research
- Lidar annotation
- I consistently reviewed tasks and ensured they met the required quality and accuracy standards hence contributing to maintenance of the integrity of the platform
- I identified common mistakes or issues that taskers may overlook, such as mislabeling or incorrectly completed tasks, ensuring corrections were made promptly
- I regularly achieved a high accuracy rate in task reviews, ensuring that the platform’s overall quality is upheld
- I gained expertise in specific task categories and I became a go-to reviewer for those types of tasks
ICT Intern
National Social Security Fund
05.2021 - 08.2021
- Hardware troubleshooting
- Setting up users to wireless networks
- Drive’s repair and installation
- Information Technology equipment maintenance and monitoring
- Formatting logical drivers
- Configuring computers to specific domain
- Operating system repair and installation
- Setting up new computers
- IT helpdesk support
- I maintained effective customer relations with users
- I came up with better solutions for technical problems
- I assisted with the installation, configuration, and updating of software and hardware for end users, ensuring smooth deployment across teams or departments
- I managed Helpdesk for one month without supervision and received commendation from the supervisor
Education
BSc. - Business Information Technology
MOUNT KENYA UNIVERSITY
01.2022
Kenya Certificate of Secondary Education -
MAHIGA GIRLS SECONDARY SCHOOL
01.2017
Skills
- Database Management
- Technical Support and Helpdesk
- Networking, Administration, and Support
- Information Security
- Data Backup and Recovery
- Cloud Computing
- Computer Programming
- Digital Literacy Competencies
- Communication and Interpersonal Skills
- Analytical and Problem-Solving Skills
- Report writing
Affiliations
- Information Technology Professionals Association, Member
- Australian Computer Society, Member
References
- Mr. Amos Otanga, Senior ICT Officer, Business Registration Service, 0719291670, wakootanga@gmail.com
- Mr. Stephen Omwanda, Lead Technical Support Analyst, NSSF, 0722789270, steveomwanda@gmail.com
- Mr. Michael Nyoro, HOD, School of Computing, Mount Kenya University, 0725865117, mnyoro@mku.ac.ke
Professionalcourses
- CompTIA A+ 1000 (Part 2), COC, 2024
- CompTIA A+ 1000 (Part 1), COC, 2023
- Cisco Certified Network Associate (Level 1-3), 2022
- International Computer Driving License (ICDL), DISTINCTION, 2018
Timeline
ICT Officer
Business Registration Service
04.2024 - Current
ICT Intern
National Social Security Fund
05.2021 - 08.2021
Reviewer (Online)
Remotasks
10.2020 - 08.2023
BSc. - Business Information Technology
MOUNT KENYA UNIVERSITY
Kenya Certificate of Secondary Education -
MAHIGA GIRLS SECONDARY SCHOOL
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