Reading novels, Engaging in Charity work, cooking
CHARITY AWINO OKELLO
Receptionist
Kisumu
Summary
Highly motivated and results-oriented hospitality professional with 3 years of experience in the tourism industry. Proven ability to provide exceptional customer service, manage front office operations, and contribute to marketing efforts. Skilled in communication, problem-solving, and teamwork. Eager to leverage skills and gain experience in a challenging and rewarding role within the charity sector.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Ruma National Park
01.2019
- Provided information and assistance to visitors to the park
- Processed park entrance fees and ensured adherence to park regulations
- Contributed to park conservation efforts through guest education.
Front office manager & Marketer
Galore luxury resort
12.2022 - Current
- Managed all aspects of front office operations including guests registration, room allocation, billing and cashiering, oversee a team of receptionists, ensuring efficient and professional guest service
- Develop and implement marketing strategies to promote the resort and attract new guests
- Analyze data and reports to identify trends and improve guest satisfaction.
Receptionist
Calfie Resort
01.2021 - 12.2022
- Provided exceptional service to guests, ensuring a positive and memorable experience
- Managed front desk operations including check-in and check-outs, phone calls and reservations
- Processed payments and maintained accurate financial records.
Education
Hospitality in Tourism and Hotel Management - undefined
Maseno University
Skills
Customer service
Additional Information
Kenya Certificate of Secondary Education (KCSE) - Kayanja Secondary School (2018), Kenya Certificate of Primary School (KCPE) - Drive-in Primary School
References
Available upon request
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Affiliations
- International Customer Service Association
Interests
Timeline
Front office manager & Marketer
Galore luxury resort
12.2022 - Current
Receptionist
Calfie Resort
01.2021 - 12.2022
Customer Service Representative
Ruma National Park
01.2019
Hospitality in Tourism and Hotel Management - undefined
Maseno University
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