Charbel Kodi
Virtual Assistant
Nairobi,47
Summary
Highly motivated and eager-to-learn individual seeking a challenging and rewarding position as a Virtual Assistant. Possessing strong organizational, communication, and time-management skills, I am proficient in Google Workspace, Microsoft Office Suite, Customer Relationship Management tools. I am a fast learner, adaptable, and eager to contribute to the success of your business.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Representative
Contact Center International
Nairobi, Nairobi Province
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Assistant
Pixel Hub Kenya
Nairobi, Nairobi Province
03.2018 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Cyber Cafe Attendant
Spreenet Cyber
Nairobi, Nairobi Province
01.2016 - 01.2017
- Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
- Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
- Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
- Contributed to a positive work atmosphere by collaborating effectively with colleagues and assisting in team efforts when needed.
- Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
- Managed cash drawer throughout shift and during opening and closing procedures.
- Educated patrons about various features offered by the cyber cafe''s computers or applications, empowering them to maximize their usage effectively.
Education
Certificate - Executive Assistant
Alison
Online 01.2025 - 01.2025
Certificate - Virtual Assistant
Alison
Online 01.2024 - 01.2024
Bachelor of Arts - Criminal Justice
Africa Nazarene University
Nairobi, 30 01.2019 - 09.2023
Skills
Calendar Management & Scheduling
Email Management & Correspondence
Meeting Coordination
Excellent written and verbal communication skills
Proficiency in Microsoft Word
Proficiency in Excel
Proficiency in PowerPoint
Proficiency in Drive
Basic understanding of Fresh Desk
Time Management & Prioritization
Organization & Attention to Detail
Quick Learner & Adaptable
Call center experience
Customer relationship management
Timeline
Certificate - Executive Assistant
Alison
01.2025 - 01.2025
Customer Care Representative
Contact Center International
02.2024 - Current
Certificate - Virtual Assistant
Alison
01.2024 - 01.2024
Bachelor of Arts - Criminal Justice
Africa Nazarene University
01.2019 - 09.2023
Office Assistant
Pixel Hub Kenya
03.2018 - 08.2019
Cyber Cafe Attendant
Spreenet Cyber
01.2016 - 01.2017