CHANTAL MUTINDI MBUVI
Insurance Sales Expert
Nairobi,30
Summary
Skilled Business Development leader offering over 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Business Development Manager
Minet Kenya Insurance Brokers, Division
Nairobi, 30
11.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue worth 75 Million in 2022 and improved bottom line profit by 5%.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilising marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
Manager, Retention and New Business
Zamara Risk & Insurance Brokers
NAIROBI
12.2016 - 11.2021
- Developed and maintained relationships with over 100 customers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Risk Consultant
Zamara Risk & Insurance Brokers, UAP – Old Mutual Group
12.2016 - 12.2019
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Performed gap analysis to identify areas of improvement.
- Surveyed clients to ascertain requirements and expectations for product.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
- Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
Underwriter
Group Life and Life Insurance
05.2016 - 12.2016
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review and acceptance or denial of new or renewal business.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Analyzed data to identify trends and predict future insurance needs.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Made approval and denial recommendations by determining accurate risk levels.
Actuarial Analyst, Bancassurance
SBM Bank Of Kenya
Nairobi, 30
09.2014 - 05.2016
- Performed benefit calculations for retirement and terminated vested.
- Evaluated adequacy and competitiveness of current pricing models for personal insurance products.
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Provided statistical analysis of how proposals would impact profitability and competitiveness.
- Ascertained premium rates required and cash reserves and liabilities necessary to pay future benefits.
- Collaborated with programmers, underwriters and senior management to help companies develop plans for new lines of business and improvements to existing business.
Research and Investment Analyst
Genghis Capital
04.2013 - 06.2013
- Conducted detailed investment analysis, calculations and reports.
- Developed trading strategies to maximize returns on investments.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Coordinated with financial advisors to develop long-term investment strategies.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Developed financial projections and forecasts to guide investment decisions.
- Created and maintained precise and accurate models, charts and reports.
Education
Associate Life Management Institute - Insurance And Reinsurance Management
The Life Office Management Association
Nairobi 10.2023 - Current
Bachelor of Business Science - Actuarial Science
Strathmore University
Nairobi, Kenya 05.2010 - 05.2014
International Computer Driving License -
Institute of Advanced Technology
Nairobi 01.2010 - 05.2010
Kenya Certificate of Secondary Education (KCSE -
Pangani Girl's High School
Nairobi, Kenya 01.2006 - 05.2009
Skills
Insurance policy structuring and implementationDeveloping and executing business strategies
Revenue Generation
Account management
Business development and planning
Sales expertise
Market understanding
Database Management
Relationship building and management
Key decision making
Accomplishments
- Brought in 20 new customers in 2022, with a total value of Kshs.130 Million.
- Increased yearly revenue by 10% in 2023.
- Collaborated with team of three in the development of "Afya Ya Nguvu" product for one of our clients. Yielding about 30 Million in Premiums.
Timeline
Associate Life Management Institute - Insurance And Reinsurance Management
The Life Office Management Association
10.2023 - Current
Business Development Manager
Minet Kenya Insurance Brokers, Division
11.2021 - Current
Manager, Retention and New Business
Zamara Risk & Insurance Brokers
12.2016 - 11.2021
Senior Risk Consultant
Zamara Risk & Insurance Brokers, UAP – Old Mutual Group
12.2016 - 12.2019
Underwriter
Group Life and Life Insurance
05.2016 - 12.2016
Actuarial Analyst, Bancassurance
SBM Bank Of Kenya
09.2014 - 05.2016
Research and Investment Analyst
Genghis Capital
04.2013 - 06.2013
Bachelor of Business Science - Actuarial Science
Strathmore University
05.2010 - 05.2014
International Computer Driving License -
Institute of Advanced Technology
01.2010 - 05.2010
Kenya Certificate of Secondary Education (KCSE -
Pangani Girl's High School
01.2006 - 05.2009