CHANTAL MUTINDI MBUVI
Insurance Sales Expert
Nairobi,30
Summary
Skilled Business Development leader offering over 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Business Development Manager
Minet Kenya Insurance Brokers, Division
Nairobi, 30
11.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue worth 75 Million in 2022 and improved bottom line profit by 5%.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilising marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
Manager, Retention and New Business
Zamara Risk & Insurance Brokers
NAIROBI
12.2016 - 11.2021
- Developed and maintained relationships with over 100 customers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Risk Consultant
Zamara Risk & Insurance Brokers, UAP – Old Mutual Group
12.2016 - 12.2019
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Performed gap analysis to identify areas of improvement.
- Surveyed clients to ascertain requirements and expectations for product.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
- Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
Underwriter
Group Life and Life Insurance
05.2016 - 12.2016
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review and acceptance or denial of new or renewal business.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Analyzed data to identify trends and predict future insurance needs.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Made approval and denial recommendations by determining accurate risk levels.
Actuarial Analyst, Bancassurance
SBM Bank Of Kenya
Nairobi, 30
09.2014 - 05.2016
- Performed benefit calculations for retirement and terminated vested.
- Evaluated adequacy and competitiveness of current pricing models for personal insurance products.
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Provided statistical analysis of how proposals would impact profitability and competitiveness.
- Ascertained premium rates required and cash reserves and liabilities necessary to pay future benefits.
- Collaborated with programmers, underwriters and senior management to help companies develop plans for new lines of business and improvements to existing business.
Research and Investment Analyst
Genghis Capital
04.2013 - 06.2013
- Conducted detailed investment analysis, calculations and reports.
- Developed trading strategies to maximize returns on investments.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Coordinated with financial advisors to develop long-term investment strategies.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Developed financial projections and forecasts to guide investment decisions.
- Created and maintained precise and accurate models, charts and reports.
Education
Associate Life Management Institute - Insurance And Reinsurance Management
The Life Office Management Association
Nairobi 10.2023 - Current
Bachelor of Business Science - Actuarial Science
Strathmore University
Nairobi, Kenya 05.2010 - 2014.05
International Computer Driving License -
Institute of Advanced Technology
Nairobi 01.2010 - 2010.05
Kenya Certificate of Secondary Education (KCSE -
Pangani Girl's High School
Nairobi, Kenya 01.2006 - 2009.05
Skills
Insurance policy structuring and implementationundefined
Accomplishments
- Brought in 20 new customers in 2022, with a total value of Kshs.130 Million.
- Increased yearly revenue by 10% in 2023.
- Collaborated with team of three in the development of "Afya Ya Nguvu" product for one of our clients. Yielding about 30 Million in Premiums.
Timeline
Associate Life Management Institute - Insurance And Reinsurance Management
The Life Office Management Association
10.2023 - Current
Business Development Manager
Minet Kenya Insurance Brokers, Division
11.2021 - Current
Manager, Retention and New Business
Zamara Risk & Insurance Brokers
12.2016 - 11.2021
Senior Risk Consultant
Zamara Risk & Insurance Brokers, UAP – Old Mutual Group
12.2016 - 12.2019
Underwriter
Group Life and Life Insurance
05.2016 - 12.2016
Actuarial Analyst, Bancassurance
SBM Bank Of Kenya
09.2014 - 05.2016
Research and Investment Analyst
Genghis Capital
04.2013 - 06.2013
Bachelor of Business Science - Actuarial Science
Strathmore University
05.2010 - 2014.05
International Computer Driving License -
Institute of Advanced Technology
01.2010 - 2010.05
Kenya Certificate of Secondary Education (KCSE -
Pangani Girl's High School
01.2006 - 2009.05
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