Cecilia Moraa Mironga

Operational Management: Assisting in managing the overall daily operations of the branch, including opening/closing procedures, cash management, and stock control.

Sales & Strategy: Monitoring sales performance, strategizing to meet targets, and identifying growth opportunities.

Team Leadership: Supervising, mentoring, and motivating staff, as well as assisting with training and performance management.

Customer Service: Ensuring high standards of customer service excellence, handling inquiries, and resolving complaints professionally to ensure a great shopping experience.

Inventory Control: Maintaining accurate inventory levels and overseeing stock management, ordering, and replenishment.

Compliance: Ensuring compliance with company policies, safety protocols, and standard operating procedures.

Reporting: Providing regular reports on team performance, inventory status, and customer satisfaction to senior management.

Sales and Marketing: Supervise all sales and marketing activities within the showroom to achieve targets, growth, and profitability. This includes implementing promotions and special offers.

Customer Service: Ensure high standards of customer service excellence, handle complaints, and guarantee all staff interact with clients professionally.

Merchandising and Layout: Plan and implement the store layout, customer traffic flow, and merchandise displays to maximize sales and visual appeal.

Staff Supervision and Training: Supervise staff activities and competence. Responsibilities include training new employees in job duties and product knowledge, and assessing team performance.
Inventory and Stock Management: Maintain appropriate stock levels, participate in regular stock takes, and ensure correct handling of goods to prevent damage.

Administration and Reporting: Maintain relevant reporting and planning systems for the showroom and issue timely management and statistical reports.

Cash Handling: Supervise cash and payment operations to ensure they comply with company policies and procedures.

• Providing leadership to the sales team by encompassing other activities but not limited to on-boarding new sales members, training and developing sales team and monitoring the progress of the sales team
• Devising strategies to develop sales team to meet and exceed sales targets set by the company
• Customer relationship management by acquiring, maintaining and growing the customer base
• Conducting research on sales trends and competitor activities
• Conduct extensive research on products for the purpose of new product development
• Follow up on new products operation program, to ensure yearly target accomplished;
• Conducting weekly and monthly meetings to engage with the sales team on the progress of activities and also challenges
• Ensuring all marketing standard implementing, and get to know solution for any problem;
• Daily, weekly and monthly reporting

• Maintain and develop relationships with existing customers in person and via telephone calls and emails
• Act as contact between company and its existing and potential client
• Deliver superior customer service
• Assist in managing stock levels and stock selection
• Preparation of client quotations and sales order
• Updating oneself with the trends in the market and competition that affect us
• Client follow up
• Demonstrating and presenting products
• Recommending solutions
• Maintain accurate sales record
• Negotiating the terms of an agreement with a view to closing sales
• Advising on forthcoming product developments and discussing special promotions
• Establishing contact and developing relationships with clients by providing support

• Evaluating competition by visiting competing store, gathering information such as style, quality and prices of competitive merchandise
• Promoting sales by demonstrating merchandise and products to customers
• Helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery
• Maintaining quality service by establishing and enforcing organization standards
• Purchasing inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders and verifying receipt
• Attracting customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display properties, producing merchandise displays in windows and showcases and on sales floor
• Preparing sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions
• Maintaining a safe and clean store environment by developing and publishing evacuation routes, determining and documenting locations of potential dangerous materials and chemicals
• Maintaining inventory by checking merchandise to determine inventory levels, anticipating customer demands
• Contributing to team effort by accomplishing related results as needed
• Preparing reports by collecting, analyzing and summarizing information

• Choose color pallets
• Hang drapes and art work
• Paint walls and install gypsum boards
• Draw up floor plans and sketches
• Follow up with clients to ensure design specifications have been met
• Use computer aided design (CAD) to create drawings
• Supervise handymen who perform their daily duties, examples of the workers are: electricians, masonry workers, carpenters, tiles and ceiling installers
• Travel to expos, stores and shops to purchase relevant materials for the projects
• Listen and write down any query that the client might have for clarity
• Conferred with clients to determine their specific needs for designing the interiors of commercial and residential buildings
• Laid out plans to meet clients’ specifications and created feasibility studies
• Sketched preliminary designs for each project module, in accordance to specific requirements of each client
• Placed orders for materials and ensured that design elements were properly installed
• Determined space utilization for each projects and create quotes of materials and supplies to be used

• Refer to design requirements and confer with clients to understand their design objectives
• Produce concise prototypes of proposed designs and communicate creative ideas to designers
• Create and maintain liaison with suppliers to procure materials such as fabric and trimmings
• Gain approval from clients and incorporate any needed changes
• Prepare sketch charts using a variety of design and sketching tools
• Organize samples and set up meetings with clients for product viewing purposes
• Schedule meetings with clients to ensure that they are kept in the loop throughout the design process
• Assisted in interviewing clients to determine their design needs
• Took noted during the interview process and discussed specifications with designers
• Maintained design charts and recorded information such as content, construction, count and production
• Assisted in approving trims and fabric and coordinated procurement activities with suppliers
• Maintained inventory of supplies and ordered materials low in stock