Cecilia Moraa Mironga
Sales Manager (Retail & Projects)
Nairobi, Nairobi Province,30
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Sales Manager Retail & Projects ( Tiles & Projects)
UR home Limited
7 2023 - Current
- Providing leadership to the sales team by encompassing other activities but not limited to on-boarding new sales members, training and developing sales team and monitoring the progress of the sales team
- Devising strategies to develop sales team to meet and exceed sales targets set by the company
- Customer relationship management by acquiring, maintaining and growing the customer base
- Conducting research on sales trends and competitor activities
- Conduct extensive research on products for the purpose of new product development
- Follow up on new products operation program, to ensure yearly target accomplished;
- Conducting weekly and monthly meetings to engage with the sales team on the progress of activities and also challenges
- Ensuring all marketing standard implementing, and get to know solution for any problem;
- Daily, weekly and monthly reporting
Senior Sales Executive ( Tiles & Projects)
UR home Limited
05.2018 - 07.2023
- Maintain and develop relationships with existing customers in person and via telephone calls and emails
- Act as contact between company and its existing and potential client
- Deliver superior customer service
- Assist in managing stock levels and stock selection
- Preparation of client quotations and sales order
- Updating oneself with the trends in the market and competition that affect us
- Client follow up
- Demonstrating and presenting products
- Recommending solutions
- Maintain accurate sales record
- Negotiating the terms of an agreement with a view to closing sales
- Advising on forthcoming product developments and discussing special promotions
- Establishing contact and developing relationships with clients by providing support
Assistant Retail Sales Manager
Lubell Kids Store
05.2017 - 05.2018
- Evaluating competition by visiting competing store, gathering information such as style, quality and prices of competitive merchandise
- Promoting sales by demonstrating merchandise and products to customers
- Helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery
- Maintaining quality service by establishing and enforcing organization standards
- Purchasing inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders and verifying receipt
- Attracting customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display properties, producing merchandise displays in windows and showcases and on sales floor
- Preparing sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions
- Maintaining a safe and clean store environment by developing and publishing evacuation routes, determining and documenting locations of potential dangerous materials and chemicals
- Maintaining inventory by checking merchandise to determine inventory levels, anticipating customer demands
- Contributing to team effort by accomplishing related results as needed
- Preparing reports by collecting, analyzing and summarizing information
Sales Executive Intern
Amazing Interiors
04.2016 - 03.2017
- Choose color pallets
- Hang drapes and art work
- Paint walls and install gypsum boards
- Draw up floor plans and sketches
- Follow up with clients to ensure design specifications have been met
- Use computer aided design (CAD) to create drawings
- Supervise handymen who perform their daily duties, examples of the workers are: electricians, masonry workers, carpenters, tiles and ceiling installers
- Travel to expos, stores and shops to purchase relevant materials for the projects
- Listen and write down any query that the client might have for clarity
- Conferred with clients to determine their specific needs for designing the interiors of commercial and residential buildings
- Laid out plans to meet clients’ specifications and created feasibility studies
- Sketched preliminary designs for each project module, in accordance to specific requirements of each client
- Placed orders for materials and ensured that design elements were properly installed
- Determined space utilization for each projects and create quotes of materials and supplies to be used
Design Assistant Attaché
Prime House Interior Designers
04.2015 - 08.2015
- Refer to design requirements and confer with clients to understand their design objectives
- Produce concise prototypes of proposed designs and communicate creative ideas to designers
- Create and maintain liaison with suppliers to procure materials such as fabric and trimmings
- Gain approval from clients and incorporate any needed changes
- Prepare sketch charts using a variety of design and sketching tools
- Organize samples and set up meetings with clients for product viewing purposes
- Schedule meetings with clients to ensure that they are kept in the loop throughout the design process
- Assisted in interviewing clients to determine their design needs
- Took noted during the interview process and discussed specifications with designers
- Maintained design charts and recorded information such as content, construction, count and production
- Assisted in approving trims and fabric and coordinated procurement activities with suppliers
- Maintained inventory of supplies and ordered materials low in stock
Education
Bachelor of Science - Clothing, Textile and Interior Design
Egerton University
01.2012 - 01.2016
Kenya Certificate of Secondary Education - undefined
Misyani Girls
01.2008 - 01.2011
Skills
Sales Planning
References
- Racheal Saidimu, UR HOME LIMITED, 0720369386
- Beldina Shitandi, Director, Lubell Kids Store, +254 722789547
- Dickson James, Managing Director, Amazing Interiors, +254 732058239
- Roston Maliazo, Prime House Interior Designers, 0720464787
Additionalinformation - Hobbies
- Enjoy playing Lawn Tennis
- Love painting and drawing
- Hiking and Mountain climbing
- Solving Puzzles
- Camping with friends
- Volunteering for community activities such as visiting the less fortunate
Timeline
Senior Sales Executive ( Tiles & Projects)
UR home Limited
05.2018 - 07.2023
Assistant Retail Sales Manager
Lubell Kids Store
05.2017 - 05.2018
Sales Executive Intern
Amazing Interiors
04.2016 - 03.2017
Design Assistant Attaché
Prime House Interior Designers
04.2015 - 08.2015
Bachelor of Science - Clothing, Textile and Interior Design
Egerton University
01.2012 - 01.2016
Kenya Certificate of Secondary Education - undefined
Misyani Girls
01.2008 - 01.2011
Sales Manager Retail & Projects ( Tiles & Projects)
UR home Limited
7 2023 - Current
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