Cecil Elvis Agutu
Nairobi
Summary
Focused professional with experience providing top-notch clerical support and operational assistance to meet staff and company needs. Capable and highly organized when coordinating documents, supplies and project resources. Knowledgeable in the sales process of both services and FMCG. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Manager
Sisco Travel International Agency Ltd
Nairobi , Kenya
01.2020 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Kept operations in compliance with NEA and Industry regulations by developing and directing effective internal systems.
- Developed internal requirements and standards to minimize regulatory risks and liability across duties.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of effective conflict resolution and problem-solving skills.
- Compared vendor prices and negotiated for optimal savings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Identified procedure or process changes required to improve performance and productivity.
Business Development Officer
Spire Bank - Insurance Brokerage.
Eldoret And Kisumu
02.2018 - 11.2019
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Generated new business with marketing initiatives and strategic plans.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Calculated premiums and established payment methods for sales.
- Collected, analyzed and validated company commissions.
- Opened new accounts and influenced changes to existing accounts.
- Sold and cross-sold bank products to new and existing customers.
Office Administrator
Right Guide Agency
Nairobi , Kenya
01.2016 - 02.2018
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Reconciled account files and produced monthly reports.
- Produced high-quality communications for internal and external use.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
Administrative Assistant
Bin Ibrahim International Agencies
Nairobi , Kenya
07.2013 - 11.2016
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Established and accurately prepared customers accounts to complete new purchases.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Education
Kenya Certificate Of Secondary Education -
Otieno Oyoo High School
Kisumu, Kenya 02.2007 - 11.2010
Diploma - Purchasing And Supply Chain Management
The University of Nairobi
Nairobi, Kenya. 05.2016 - 11.2017
Certificate - Project Planning And Management
The University of Nairobi
Kisumu, Kenya. 09.2011 - 04.2012
Skills
Budgeting
Expense reporting
Sales processes
B to B sales
Operations
Logistics Management
Bookkeeping
Problem-Solving
Analytical thinking
MS Office expert
Customer Relations
Timeline
Administrative Manager
Sisco Travel International Agency Ltd
01.2020 - Current
Business Development Officer
Spire Bank - Insurance Brokerage.
02.2018 - 11.2019
Diploma - Purchasing And Supply Chain Management
The University of Nairobi
05.2016 - 11.2017
Office Administrator
Right Guide Agency
01.2016 - 02.2018
Administrative Assistant
Bin Ibrahim International Agencies
07.2013 - 11.2016
Certificate - Project Planning And Management
The University of Nairobi
09.2011 - 04.2012
Kenya Certificate Of Secondary Education -
Otieno Oyoo High School
02.2007 - 11.2010