CAVIN ORACKO
Nairobi
Summary
I am an Inspiring sales manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
6
6
years of professional experience
Work History
Junior Sales Manager
LifeBank
11.2024 - 04.2025
- Work with the marketing team to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank customers
- Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned territory
- Prepare and follow up on territorial sales forecasts on a weekly and monthly basis
- Ensure Proper Coverage as per the planned Frequency per customer segment
- Establish, develop and maintain positive business and customer relationships
- Provide daily call reports as well as weekly and monthly report of sales efforts in marked sales territory
- Regularly follow up with active and signed hospitals to ensure they are using the app and placing orders
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
- Coordinate all issues with key clients between sales, fulfillment and customer support
- Stay informed about the activities of health services in assigned particular area
- Expert level knowledge of department processes and products to serve as the first line of support in resolving internal and external customer issues
- Supported sales team members to drive growth and development.
- Created reports on sales trends, performance metrics, and market analysis.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
Senior Territory Representative
KOKO NETWORKS LIMITED
02.2024 - 10.2024
- Recruit KOKO Agents in accordance with set criteria in the assigned territory
- Drive the growth of KOKO products and services via existing Agent network
- Ensure a great Agent experience throughout their lifecycle
- Conduct Agent trainings on KOKO hardware and software functionality and product benefits
- Ensure Agent compliance with KOKO processes and procedures
- Gather market and competitive intelligence on all facets that affect KOKO business
- Facilitate Agent installation, contracting, merchandising, renewal, and termination, as needed
- Identify risks in assigned territory and proactively manage and report any incidents
- Liaise with different departments within the organization to ensure a great Agent experience
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Created reports outlining customer needs, competitive activity, and sales forecasts.
- Protected and grew business from established territory partners.
- Created polished sales and informational presentations to boost business.
- Provided technical support when needed to ensure client satisfaction.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Assisted in developing brand recognition initiatives such as social media campaigns or loyalty programs.
- Analyzed market trends and competitor activity to identify opportunities for growth.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
AGENT RELATIONSHIP REPRESENTATIVE
KOKO NETWORKS LIMITED
06.2023 - 01.2024
- Train KOKO agents and promoters on the KOKO hardware and software usage
- Hold weekly gate meetings with promoters and review performance
- Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales
- Use KOKO sales tools to record customer details and report daily sales activities
- Act as a brand ambassador during field activations events and routine sales activities
- Communicate openly and honestly with KOKO customers throughout the sales process
- Build, manage, and maintain strong, positive agent relationships
- Escalate customer and agent queries and issues to management
- Prepared and delivered sales presentations.
- Actively participated in developing strategies for improving customer relations.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Utilized CRM systems to track client interactions and progress.
- Led training sessions for junior agents to enhance team capabilities.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
CUSTOMER SALES REPRESENTATIVE
KOKO NETWORKS LIMITED
03.2022 - 05.2023
- Demonstrate the benefits of the KOKO Cooker, and pitch it to potential customers.
- Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales
- Use KOKO sales tools to record customer details and report daily sales activities
- Act as a brand ambassador during field activations events and routine sales activities
- Communicate openly and honestly with KOKO customers throughout the sales process
- Build, manage, and maintain strong, positive customer relationships
- Participated in trade shows, conferences, and other events to promote the company's offerings.
TRAINEE
KENYA PORTS AUTHORITY
01.2021 - 05.2021
- Operation of motors and their starters
- Installations of electrical power supplies from the transformer to the control panels
- Power systems protections
- Operation of cranes
- Motor rewinding processes
- Operations of instruments monitoring gauges and transducers
- PLC operations and programming
Direct Sales Representative
MultiChoice Kenya
01.2020 - 07.2020
- Identified cross-selling and up-selling opportunities during client interactions, significantly increasing average transaction values
- Utilised expert negotiation and rapport building skills to leverage relationships and increase sales
- Utilised customer feedback to identify areas for improvement in products and services, contributing to ongoing company development
- Achieved and surpassed monthly and quarterly sales targets through diligent follow-up and personalised customer service
- Adapted sales techniques and approaches to suit diverse customer needs and preferences, enhancing engagement and conversion rates
- Prepared detailed sales reports and forecasts for management review, offering insights into performance and future growth areas
- Resolved customer issues with patience and professionalism, turning potential negative experiences into positive outcomes
- Acted as a brand ambassador at all times, representing the company with integrity and professionalism to foster trust and loyalty
- Conducted robust competitor analysis of sales channels and product features
- Fostered strong relationships with clients by providing exceptional post-sale support, leading to high levels of customer satisfaction and repeat business
- Collaborated with product development teams to provide feedback on customer needs, driving innovation and product improvements
ATTACHEE
ITUMBE TEA FACTORY
05.2019 - 08.2019
- Safety practices in the factory
- Motor rewinding
- Maintenance of transformers, generators and motors
- Starting of motors and DC machines
- Generators and transformers protection systems
- Excitation of generators
- Machine lubrication systems
- SCADA system operation, sensors and transmitters
Education
Bachelor of Technology in Electrical And Electronic Engineering -
Technical University of Mombasa
Mombasa07-2022
Languages
English
Proficient
C2
Swahili
Proficient
C2
Skills
- Team Management and leadership
- Lead generation
- Negotiation skills
- CRM and ERP softwares
- Matlab programming
- GSUITE
- Key account Management
Timeline
Junior Sales Manager
LifeBank
11.2024 - 04.2025
Senior Territory Representative
KOKO NETWORKS LIMITED
02.2024 - 10.2024
AGENT RELATIONSHIP REPRESENTATIVE
KOKO NETWORKS LIMITED
06.2023 - 01.2024
CUSTOMER SALES REPRESENTATIVE
KOKO NETWORKS LIMITED
03.2022 - 05.2023
TRAINEE
KENYA PORTS AUTHORITY
01.2021 - 05.2021
Direct Sales Representative
MultiChoice Kenya
01.2020 - 07.2020
ATTACHEE
ITUMBE TEA FACTORY
05.2019 - 08.2019
Bachelor of Technology in Electrical And Electronic Engineering -
Technical University of Mombasa