Cathy Kathomi
IT SUPPORT
Nairobi,Kenya
Summary
Detail-oriented IT Support Specialist with over 2 years of hands-on experience in system monitoring, customer support, hardware maintenance, and database handling. Skilled at ensuring the smooth operation of IT systems and providing prompt support to users. Strong communicator with a solid background in electronics, online platforms, and client training. Passionate about learning new technologies and contributing to system efficiency and uptime.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
IT Support Assistant
Pavilion Retailers
Nairobi, Nairobi
03.2023 - Current
- Monitored and maintained network connectivity, including troubleshooting internet outages and router configurations for the shop
- Performed regular system backups, data integrity checks, and updates to ensure retail data accuracy and availability
- Assisted with setting up new devices, including hardware installation, configuration, and testing before deployment.
- Educated retail staff on basic troubleshooting steps, which reduced IT support requests for minor issues by over 50%.
IT Support (Part-Time)
UjuziCore Limited
Nairobi, Nairobi Province
05.2024 - 07.2024
- Entered and managed large volumes of data critical to marketing and business operations.
- Maintained accurate records used in customer communications and prospect outreach.
- Coordinated across departments to support business information needs.
IT Support Attaché
Defence Forces Technical College
01.2022 - 04.2022
- Provided first-line technical support to staff and students, troubleshooting issues related to connectivity, hardware, and peripheral devices such as printers and scanners
- Collaborated with the IT team in documenting support tasks, logging incidents, and maintaining equipment inventory
- Participated in workshops and hands-on sessions focused on structured troubleshooting and IT asset management
- Diagnosed and resolved network-related problems
Education
Bachelor’s Degree - Information Technology
Dedan Kimathi University of Technology
05.2019 - 04.2023
Grade -
Moi Forces Academy
02.2015 - 12.2018
Skills
- System Monitoring & Maintenance
- Client Communication & Support
- Report Preparation & Data Analysis
- Online Tracking Platforms
- PCB and Hardware Knowledge
Certification
Cloud and Network Security, 05/01/24, 08/31/24
Timeline
IT Support (Part-Time)
UjuziCore Limited
05.2024 - 07.2024
IT Support Assistant
Pavilion Retailers
03.2023 - Current
IT Support Attaché
Defence Forces Technical College
01.2022 - 04.2022
Bachelor’s Degree - Information Technology
Dedan Kimathi University of Technology
05.2019 - 04.2023
Grade -
Moi Forces Academy
02.2015 - 12.2018
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