CATHERINE WAIHIGA NJURE.
Front Office Manager/ Receptionist.
Central
Summary
CAREER SUMMARY:
As an Administrator, the role entails a wealth of experience and expertise in managing and coordinating various administrative functions to ensure the smooth operation of organizations. With a proven track record of leadership, strategic planning, and effective communication, dedication to optimizing efficiency, productivity, and overall performance is paramount. A career in administration spans , during which honed skills in overseeing diverse administrative tasks, including but not limited to office management, budgeting, and project coordination. A keen eye for detail and a knack for streamlining processes to enhance workflow and eliminate inefficiencies has been developed.
Overview
4
4
years of professional experience
Work History
Receptionist/
Ministry Of Information Communication And Technolo
10.2014 - 10.2016
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
(Internship)/
Ministry Of Justice, National Cohesion And Constit
02.2013 - 04.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Facilitated successful completion of projects from concept to launch.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor in Public Management
KCA University.
Diploma in Business Information And Technology
Kenya Methodist University.
Computer Packages.
African Institute of Research And Development
High School Diploma -
St. Mary Academy
04.2001 -
Skills
Ms Office
Executive Support
Program Oversight
Presentation Creation
Timesheet Processing
Office Administration
Financial Oversight
Information Management
Project Coordination
Expense Monitoring
Business Development
Scheduling
Program Management
Contract Administration
Relationship Development
Performance Improvement
Recordkeeping and File Management
References:
To be availed upon request.
Timeline
Receptionist/
Ministry Of Information Communication And Technolo
10.2014 - 10.2016
(Internship)/
Ministry Of Justice, National Cohesion And Constit
02.2013 - 04.2013
High School Diploma -
St. Mary Academy
04.2001 -
Bachelor in Public Management
KCA University.
Diploma in Business Information And Technology
Kenya Methodist University.
Computer Packages.
African Institute of Research And Development