Catherine Njeri Kimotho

• Delivering successful merchant Payments engagements (sometimes multiple at once) addressing our clients’ business challenges, delivering lasting and distinctive outcomes and value around core payments, cards, digital innovation, Digital & Emerging Payments.
• Leading business development activities including opportunity identification/qualification, proposal development and presentation, and commercial contract negotiation.
• Solving complex problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and taking decisons.
• Making, building and sustaining relationships; Fostering successful relationships with a large number of large corporates, providing them with top of the line payment solutions.
• Following market trends and developments to increase the bank’s card and merchant business in established and developing markets.
• Working in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.
• Supporting the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with IT and Marketing departments to facilitate communication and deliver personalized solutions to customers.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Worked with clients to address and respond to client and partnership management issues.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
• Worked with Inovations and communications departments to facilitate communication and deliver personalized solutions to customers.
• Transcended requirements on consistent basis to satisfy customers.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Worked well in a team setting, providing support and guidance.

• Recruit and manager relationship with the different government departments and parastatals.
• Grow merchant volumes and commission by providing merchant payment solutions and great relationship management.
• Built and maintained productive relations with Customers/Line manager and other Stakeholders that drove the development and delivery of business solutions and grew revenue growth for the Government sector.
• Ensure compliance with card schemes and Bank policy, procedures, and regulatory requirement.
• Daily monitoring of the performance of key merchants in the government sector and taking appropriate remedial actions to maintain sales turnover growth.
• Driving sustainable growth through the delivery of innovative and customized financial solutions to meet identified merchant’s needs.

Achievements

• Grow the merchant from 100M to 1B.
• I recruited various government departments and parastatals i.e ministry of immigration , kplc among many by offering cashless solutions .
• Successfully run a merchant campaign from concept creation to implimentation created awareness and increased sales by 50 %

• Responsible for Eastern and Mount Kenya Region Recruiting new merchants thus creating new business opportunities and tailor making them to suit their needs.
• Maintaining the relationship with existing and new merchants with minimum attrition and giving them personalized business relationship.
• Successfully reducing fraud levels by ensuring that fraudsters are caught and the merchant dully rewarded.
• Giving feedback pertaining merchant relations and also other parts of the banks network so as to improve the banks products and services.
• Conducting market research to improve the banks image and products.
• Providing weekly and monthly reports pertaining merchants in the region to the Acquiring Manager.
• Adequately branding merchant’s outlets to create awareness.
• Training new merchants on how to make a sale using a POS machine.
• Peruse Merchant Service registers on daily basis and attend to problem highlighted, within 24 hours.
• Recommend training requirements and arrange for training of all merchants in the zone.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Finalized sales contracts with high-value customers.
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Targeted prospects in other territories through careful research of competitor products, services and trends.
• Created robust sales plans and set territory quotas.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Facilitated 30% increase in sales turnover previous year.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.

• Successfully handling customer correspondence, queries and telephone enquirers.
• Receiving and attending to customers at the service points.
• Problem logging for customers and ensuring appropriate action is taken.
• Relationship building and maintaining the high net worth/ corporate customers’ accounts.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved long-term business objectives by analyzing customer feedback for process improvements.
• Educated clients on credit cards and resolved client inquiries regarding statement information and account balances.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with queries and cross selling.
• Resolved concerns with products or services to help with retention and drive sales.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.