Catherine Gitari
Office Administrator
Nairobi
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Personable Office Administrator with 11 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Office Administrator
Nicholas Giitonga & Associates
Nairobi
03.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized, facilitated and participated in community service efforts.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Front Office Administrator
Macharia Waiganjo & Co. Advocates
Nairobi
08.2015 - 02.2021
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Screened visitors and issued badges to maintain safety and security.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Education
Diploma in International Relations And Diplomacy
01.2006 - 11.2007
Skills
Meeting coordination
Inbound phone call handling
Managing office supply inventory
Booking travel
Travel coordination
Mail handling
Processing expenses
Time management
Administrative support
Budgeting
Office management
Office administration
Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator - Nicholas Giitonga & Associates
03.2021 - Current
Front Office Administrator - Macharia Waiganjo & Co. Advocates
08.2015 - 02.2021
Kenya Polytechnic - , Diploma in International Relations And Diplomacy
01.2006 - 11.2007