CATHERINE KARIMI NDEGE
Nairobi
Summary
Dedicated Home Caregiver focused on fostering strong relationships with patients and their families. Provides emotional support, actively listens to concerns, and engages in respectful communication. Ensures high-quality care through effective coordination with healthcare professionals.
Overview
34
34
years of professional experience
Work History
Home Care giver
Fahari Home care
Nairobi, Kenya
03.2025 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Assisted patients with nutrition and hydration needs by providing appropriate meals and support during feeding.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Carer Worker
JNM PRIVATE RESIDENCE
NAIROBI, KENYA
02.2024 - 01.2025
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Completed essential activities for clients, assisting them with daily personal care tasks. of daily living for clients unable to manage personal hygiene.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Coordinated with family members, providing updates and involving them in care decisions.
- Assisted clients with domestic tasks, grocery shopping and pet care.
Logistic/Warehouse Manager
Peleceer Group Limited
Nairobi, Kenya
05.2019 - 12.2023
- Managed team of warehouse operatives, overseeing daily tasks to improve operational efficiency.
- Led a team of warehouse operatives, providing training and development to enhance productivity and team morale.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Monitored warehouse equipment, arranging maintenance and repairs to minimise downtime and disruptions.
- Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Enhanced communication between warehouse and office staff, facilitating smooth operations and timely dispatch of goods.
- Prepared detailed reports on warehouse activities, presenting actionable insights to senior management for informed decision-making.
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency.
- Liaised with sales and customer service teams to resolve issues related to orders, delivery schedules, and customer feedback.
- Conducted daily inspections of warehouse grounds to ensure security and safety standards were upheld.
- Coordinated waste management efforts, promoting recycling and reducing environmental impact of warehouse operations.
- Developed and maintained strong relationships with transport companies to ensure timely and cost-efficient distribution of goods.
- Negotiated contracts with suppliers, securing favourable terms and cost savings for warehouse supplies.
- Championed sustainability initiatives within the warehouse, leading to significant reductions in energy consumption and waste.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
Imports Exports Manager
Warton Agencies
Mombasa, Kenya
09.2007 - 02.2019
- Managed comprehensive import and export documentation, guaranteeing compliance with UK and international regulations.
- Analysed import and export documentation for incoming and outgoing shipments, verifying accuracy and compliance to standards.
- Assessed tariffs, taxes, and duties to determine the most cost-effective shipping methods.
- Coordinated forwarding transportation with external contractors.
- Liaised with foreign customs agencies to arrange for inspections, clearances and delivery of shipments to final destinations.
- Negotiated settlement of customs duties, taxes and fines with government officials on behalf of importers.
- Examined duty exemptions and free trade agreements to reduce cost of imports and exports.
- Organised shipments using a systematic tariff code classification.
- Coordinated with other departments within company to verify proper completion of import and export documentation.
- Supervised team members daily, ensuring adherence to shipping schedules and performance standards.
- Oversaw a team of logistics coordinators, enhancing operational efficiency by streamlining processes.
- Fostered strong relationships with international partners, facilitating smooth trade operations.
- Monitored shipments from receipt to delivery, ensuring timely arrival and customer satisfaction.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Organised training sessions for staff on customs regulations, enhancing compliance knowledge and operational efficiency.
- Collaborated with customs and local authorities to resolve daily operational issues.
- Reviewed contracts and agreements to protect company interests and ensure legal compliance.
- Resolved disputes with suppliers and customers, maintaining positive business relationships.
- Implemented a tracking system for shipments, improving visibility and customer satisfaction.
- Prepared goods for shipment using most economical packaging.
Imports supervisor
Cornerstone Limited
Nairobi, kenya
04.2001 - 11.2005
- Managed the end-to-end process of importing and exporting goods, including documentation, customs clearance, and transportation coordination.
- Analysed import and export documentation for incoming and outgoing shipments, verifying accuracy and compliance to standards.
- Coordinated with internal departments to ensure accurate and compliant completion of import and export documentation.
- Advised on tariff codes, import duties, and taxes to optimise cost savings and legal compliance.
- Devised strategies for import and export processes to enhance cargo handling and streamline clearing and forwarding.
- Supervised team members on a day-to-day basis, confirming performance of critical tasks in line with shipping schedules.
- Used logistics systems to record cargo status, shipping activities and transactions for audit and consignment tracking purposes.
- Signed and issued documentation to facilitate cargo clearance from points of entry.
- Assessed and selected reliable shipping lines and agents based on service quality, cost, and efficiency.
- Negotiated with carriers for cost-effective logistics services, enabling cost savings to be passed on to consumers through discounts.
- Examined duty exemptions and free trade agreements to reduce cost of imports and exports.
- Prepared goods for shipment using most economical packaging.
Declation Clerk
Africa Inland Mission(AIM AIR)
Nairobi, Kenya
02.1993 - 11.2000
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Performed photocopying of documents to maintain accurate records and support office operations., updating files and faxing communications for staff.
- Handled telephone inquiries, providing information and directing callers to appropriate team members.
- Coordinated daily office operations and provided administrative support for senior management, contributing to organisational efficiency.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Scanned new documentation into the system and classified data using standard codes.
- Proofread and corrected different types of documentation.
- Scheduled meetings, reserved spaces, and notified participants to promote collaboration; prepared agendas and distributed minutes to facilitate effective communication.
Education
Certificate - Intergrated ustoms Management System(ICMS)
Kenya School of Revenue Administration
Mombasa Kenya01-2021
Diploma - East Africa Customs anf Freight Forwarding Practicing Certificate
Kenya Revenue Authority
Nairobi, Kenya01-2011
Diploma - Shipping ,Import and Exports
Kenya Institute of Cargo Forwarders
Nairobi Kenya01-1992
Certificate - Kenya Certificate of Secondary Education
Siakago Girls High School
Embu Kenya01-1991
Certificate - Kenya Certificate of primary Education
Gituri Primary School
Embu Kenya01-1987
Skills
- Patient care
- Medication administration
- Patient assessment
- Patient care records
- Emotional support
- Communication skills
- Problem solving
- Team leadership and motivation
- Team supervision
- Logistics coordination
- Willingness to learn
Timeline
Home Care giver
Fahari Home care
03.2025 - Current
Carer Worker
JNM PRIVATE RESIDENCE
02.2024 - 01.2025
Logistic/Warehouse Manager
Peleceer Group Limited
05.2019 - 12.2023
Imports Exports Manager
Warton Agencies
09.2007 - 02.2019
Imports supervisor
Cornerstone Limited
04.2001 - 11.2005
Declation Clerk
Africa Inland Mission(AIM AIR)
02.1993 - 11.2000
Certificate - Intergrated ustoms Management System(ICMS)
Kenya School of Revenue Administration
Diploma - East Africa Customs anf Freight Forwarding Practicing Certificate
Kenya Revenue Authority
Diploma - Shipping ,Import and Exports
Kenya Institute of Cargo Forwarders
Certificate - Kenya Certificate of Secondary Education
Siakago Girls High School
Certificate - Kenya Certificate of primary Education
Gituri Primary School