Experienced and results-driven sales representative with a strong focus on customer service. Proven track record in identifying potential prospects and effectively converting leads into loyal customers. Exceptional communication skills and a deep understanding of client needs, allowing for successful sales closing rates. Energetic and dedicated, committed to delivering exceptional service and driving business growth.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Sales Representative and Customer Service Support
The Health Cart Limited
09.2024 - Current
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Increased sales revenue by identifying and targeting high-potential accounts.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Generated additional sales opportunities with upselling and cross-selling techniques.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Humanitarian volunteer
St John's Ambulance
01.2023 - Current
My role helps ensure every one in need receives the first and proper aid in the case of any emergencies
Humanitarian volunteer
Amnesty International
01.2022 - Current
My role involves ensuring neutrality and equality among the minor groups whose voice requires to be amplified for their rights to be enjoyed freely
Pediatric Nutritionist
The Honey Bee Children's Clinic
3 2024 - 08.2024
1. Assessing Nutritional Needs2. Developing Personalized Nutrition Plans3. Managing Medical Conditions4. Educating and Counseling5. Supporting Growth and Development6. Addressing Socio-Cultural and Economic Factors7. Collaborating with Other Professionals8. Research and Advocacy
Evaluate the child's growth patterns, dietary intake, and nutritional status.
Monitor body weight, height, and development to ensure age-appropriate milestones.
Identify nutritional deficiencies or excesses (e.g., iron deficiency, obesity).
Create customized meal plans based on age, health condition, and activity level.
Address specific needs such as for premature babies, children with allergies, or picky eaters.
Educate families about balanced nutrition and portion control.
Provide dietary recommendations for children with:Chronic illnesses: Diabetes, kidney disease, heart conditions. Gastrointestinal disorders: Celiac disease, lactose intolerance, IBS. Developmental disorders: Autism spectrum disorders, ADHD.
Work alongside medical teams to implement nutrition therapy (e.g., enteral feeding for children with severe feeding difficulties).
Guide parents, caregivers, and even children on:The importance of breastfeeding, if applicable.
Transitioning to solid foods.
Healthy snack options and limiting processed foods.
Address emotional and behavioral aspects of eating, such as disordered eating or food aversions.
Ensure proper nutrition for critical periods of growth:Infancy: Rapid growth and development. Toddler and preschool years: Developing eating habits. Adolescence: Addressing puberty-related growth spurts and increased nutritional demands.
Develop cost-effective and culturally appropriate meal plans for families with limited resources.
Advocate for programs like school meal programs or community nutrition initiatives.
Work with pediatricians, nurses, and other specialists to provide a holistic approach to child health.
Partner with schools and community programs to promote child nutrition awareness.
Conduct research on pediatric nutrition to inform best practices.
Advocate for better policies related to child health and nutrition, such as combating malnutrition or obesity.
Health Support Service Attachee
Wangige level sub-county Hospital
9 2023 - 11.2023
1. Administrative Duties2. Patient Support3. Support in Health Promotion4. Inventory and Logistics5. Collaboration and Coordination6. Fieldwork and Community Engagement7. Learning and Professional Development8. Maintaining Safety and Hygiene Standards
Documentation and Record Keeping: Assist in updating and organizing patient records and health reports.
Manage filing systems and ensure the confidentiality of sensitive information.
Data Entry: Enter patient or program data into health systems or databases.
Generate reports for monitoring and evaluation purposes.
Scheduling: Help in scheduling appointments and managing patient flow within the facility.
Coordinate schedules for health programs, campaigns, or training sessions.
Guidance and Orientation: Direct patients to appropriate departments or service areas within the facility.
Explain basic procedures and processes to patients and their families.
Observation and Reporting: Monitor patient conditions and report unusual observations to healthcare providers.
Assist in basic non-clinical care, such as helping patients with forms or inquiries.
Assist in preparing and distributing health education materials (e.g., brochures or posters).
Participate in health campaigns, such as vaccination drives or awareness initiatives.
Educate patients and community members on preventive health practices, such as proper nutrition, hygiene, or exercise.
Stock Management: Monitor the availability of medical supplies and equipment.
Ensure proper storage and timely restocking of items like medications or consumables.
Equipment Handling: Assist in setting up equipment for medical procedures or administrative use.
Report malfunctioning equipment to the appropriate authorities.
Work alongside healthcare professionals to support daily operations.
Communicate effectively with various departments to ensure smooth workflow.
Help in organizing team meetings, training sessions, or departmental activities.
Participate in community outreach programs to improve public health access.
Support the planning and execution of health screenings or home visits.
Collect and compile data during field activities to contribute to program reports.
Observe and learn from healthcare professionals to understand best practices.
Engage in discussions about ethical conduct, patient care, and healthcare management.
Actively seek feedback to improve their skills and knowledge.
Assist in ensuring cleanliness in workspaces, patient areas, and equipment.
Promote adherence to infection control measures, such as wearing protective gear and sanitizing tools.
Report any safety concerns or hazards within the health facility.
Nutrition attachee
Machakos Level hospital
02.2023 - 07.2023
As a nutrition attachee I was tasked with providing competent nutrition care and support among all patients both in and out patient
Nutrition attachee
Naivasha level Hospital
02.2021 - 07.2021
Education
Certificate - Health Support Services
Waiyaki Way Memorial Institute
05.2023 - 11.2023
Diploma - Nutrition and Dietetics
Kenya Medical Training College
09.2021 - 07.2023
Certificate - Nutrition and Dietetics
Kenya Medical Training College
02.2019 - 07.2021
O-level - undefined
Karima Girl's High School
01.2015 - 01.2018
Skills
Team player
Complex Problem-solving
Creative and Proactively resourceful
Positive attitude
Strong interpersonal skills
Strong communication,presentation and writing skills
Customer service
Territory growth
Certification
Certificate of Health Technologist, 01/01/24
References
Margaret Mburu
Class Tutor
Kenya Medical Training College
margaretmburu@gmail.com
0780912991
Dr Imran Khares,
Paediatrician
The Honey Bee Children's Clinic,
0724223300
Alice Munene
Direct supervisor
The Health Cart Limited
alicia@armaan.co.ke
0722770340
Timeline
Sales Representative and Customer Service Support
The Health Cart Limited
09.2024 - Current
Certificate - Health Support Services
Waiyaki Way Memorial Institute
05.2023 - 11.2023
Nutrition attachee
Machakos Level hospital
02.2023 - 07.2023
Humanitarian volunteer
St John's Ambulance
01.2023 - Current
Humanitarian volunteer
Amnesty International
01.2022 - Current
Diploma - Nutrition and Dietetics
Kenya Medical Training College
09.2021 - 07.2023
Nutrition attachee
Naivasha level Hospital
02.2021 - 07.2021
Certificate - Nutrition and Dietetics
Kenya Medical Training College
02.2019 - 07.2021
O-level - undefined
Karima Girl's High School
01.2015 - 01.2018
Pediatric Nutritionist
The Honey Bee Children's Clinic
3 2024 - 08.2024
Health Support Service Attachee
Wangige level sub-county Hospital
9 2023 - 11.2023
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