Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic
Catherine Wanjiku

Catherine Wanjiku

Customer Service Representative
Nairobi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Archstone Management Africa
01.2020 - 12.2023

Customer Care Representative

Wezesha Land And Global Solutions
01.2018 - 12.2019

Education

Bachelor of Arts - Mass Communication

Mount Kenya University
Thika, Kenya
04.2001 -

Diploma in Secretariat - Secretarial Studies And Office Administration

Jordan College Of Technology
Thika, Kenya
04.2001 -

High School Diploma -

Mutuma High School
Thika, Kenya
04.2001 -

GED -

Rockwan Junior Academy
Thika, Kenya
04.2001 -

Skills

    Business Writing

Database Entry

Call Screening

Calendar Management

Project Coordination

Report Writing

Client Relations

Personal Correspondence

Travel Coordination

Scheduling

Invoice Processing

Errands

Guest Relations

Schedule Management

Appointment Scheduling

Office Supply Management

Strong Problem Solver

Filing and Data Archiving

Meeting Planning

Business Correspondence

Flexible Schedule

Interests

Volunteer work

Fitness and wellness

Digital organization

Networking

Travel Planning

Additional Information

Referees

1) John Mwanu,

Managing Director

Wezesha Lands and Global solutions

+254707351112

2) Dr Victor Odongo

C.E.O

Archstone Management Africa

+254701694339

Timeline

Customer Service Representative

Archstone Management Africa
01.2020 - 12.2023

Customer Care Representative

Wezesha Land And Global Solutions
01.2018 - 12.2019

Bachelor of Arts - Mass Communication

Mount Kenya University
04.2001 -

Diploma in Secretariat - Secretarial Studies And Office Administration

Jordan College Of Technology
04.2001 -

High School Diploma -

Mutuma High School
04.2001 -

GED -

Rockwan Junior Academy
04.2001 -
Catherine WanjikuCustomer Service Representative