Catherine wambui Kamau
Laundry Operator/linen Controller
Nairobi,1020
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving skills and office organization at Hungry Hippo and Lake Naivasha Resort to elevate guest experiences and improve workflow efficiency. My expertise in administrative support and social perceptiveness drove significant improvements in front desk and laundry service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hungry Hippo
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Laundry Operator/linen Controller
Lake Naivasha Resort
10.2018 - Current
- Maintained an organized workspace for efficient processing of incoming and outgoing laundry items.
- Collaborated with team members to troubleshoot machine malfunctions or address workflow bottlenecks promptly.
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
- Trained new employees on company policies, procedures, and best practices for optimal laundry operation performance.
- Maximized space utilization within the facility through effective organization of clean linens awaiting distribution or pickup.
- Upheld strict hygiene standards by regularly sanitizing surfaces within the facility as well as practicing proper personal cleanliness habits during work hours.
- Minimized loss of inventory through accurate record-keeping of all laundered items including status updates on special requests or rush orders.
Education
Diploma - Business Administration And Management
Kenya Institute of Development Studies
Naivasha BranchDiploma And Certificate - Hospitality And Tourism Management
Muranga University of Science And Technology
Muranga 08.2019
Skills
Problem-solving skills
Timeline
Front Desk Receptionist
Hungry Hippo
05.2024 - Current
Laundry Operator/linen Controller
Lake Naivasha Resort
10.2018 - Current
Diploma - Business Administration And Management
Kenya Institute of Development Studies
Diploma And Certificate - Hospitality And Tourism Management
Muranga University of Science And Technology
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