Catherine Wambui Kamau
Kiserian
Summary
Dynamic Client Relationship Manager with extensive experience at Safaricom Investment Cooperative, recognized for excellence in customer relationship management and conflict resolution. Achieved significant revenue growth through strategic contract negotiations and the development of strong client partnerships, resulting in high satisfaction and loyalty levels. Dedicated to delivering customized solutions that effectively address client needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
SAFARICOM INVESTMENT COOPERATIVE
Westland, Nairobi
04.2021 - Current
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Resolved customer complaints regarding sales and service.
- Conducted competitive analyses to understand market position and identify unique selling propositions.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Addressed inquiries from clients and department team members.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Resolved complex issues between customers and internal teams in a timely manner.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Negotiated contract renewals and upsells, contributing to sustained revenue growth.
Client Relationship Manager
USERNAME INVESTMENT LIMITED
05.2017 - 04.2021
- Initiated client outreach activities, presented product offerings effectively, and ensured thorough after-sale support.
- Guided clients through site visits, aiding in the decision-making process for plot acquisition.
- Developed new business opportunities while achieving set targets.
- Compiled critical documents to expedite the buying of real estate.
- Oversaw and organized a detailed customer portfolio for debt collection.
- Increased brand visibility by actively engaging in promotional campaigns.
- Fostered strong client relationships.
Sales Executive
JUBILEE INSURANCE
11.2013 - 05.2016
- Recommended suitable insurance solutions for clients.
- Effectively communicated unique product features to customers.
- Implemented business marketing techniques to engage new clients.
- Managed prospect pipeline and ensured regular follow-up via telephone.
- Ensured smooth processing of all transactions.
- Ensured high-quality after-sales service to foster strong customer connections.
- Expanded firm's customer base through strategic networking.
Education
Bachelor of Arts - Commerce
Jomo Kenyatta University of Agriculture Technology
Juja11-2013
Skills
- Customer relationship management
- CRM database management
- Competitive analysis
- Contract negotiation
- Sales strategy development
- Data analysis
- Effective communication
- Team coordination
- Market research
- Business development
Affiliations
I attended a workshop on human rights and advocacy by Edmund Rice and Advocacy Networks, and I was awarded a certificate of participation
Organized and participated as a rapporteur in capacity-building workshops held by the Kenya Climate Change Working Group in Kwale and Kajiado counties
Participated in several charity walks and raised funds for various charity events, e.g. (Mater Heart Run Project)
Certification
- Successfully completed a program by Dolphins Training and Consultants Ltd on effective selling skills in April 2019
- Successfully completed a workshop on Human Rights Advocacy, facilitated by the Edmund Rice Advocacy Network, in January 2015
Referees
Jonathan Malombo
Sales Manager
Safaricom Investment Cooperative
Email: jmalombo@sic.co.ke
Tel: 070-281-1643
Elaine Mueni
Assistant Sales Manager
Username Investment Limited
Tel: 072-850-0072
Mary Racho
Director
Service Mark Insurance
Email: mrachoi@yahoo.com
Tel: 072-375-6364
Timeline
Client Relationship Manager
SAFARICOM INVESTMENT COOPERATIVE
04.2021 - Current
Client Relationship Manager
USERNAME INVESTMENT LIMITED
05.2017 - 04.2021
Sales Executive
JUBILEE INSURANCE
11.2013 - 05.2016
Bachelor of Arts - Commerce
Jomo Kenyatta University of Agriculture Technology
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