To remain competitive in leadership and administration with an aim to leverage expertise in strategic planning, team management, and risk assessment to drive profitability and growth.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Relationship Manager- Chama Investment
Equity Bank Limited
1 2023 - Current
Business Growth_ Investment Portfolio
Quality Management of asset portfolio: Monitor assigned portfolio for quality and continually engage with relationship team for timely repayments by clients
To manage and sustain a portfolio of chama Investment customers and building long term business relationships through quality delivery of segment solutions
Driving customer satisfaction by developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development
Conduct regular market research on new products, and industry practices with high potential impact on portfolio growth
Review chama Investment credit applications for adherence to Bank’s credit policy, credit guidelines and product framework requirements
Participate in Credit Committees (Regional and Exco) Enforcing service delivery within stipulated SLAs for Secured facilities Review segment product papers and highlight risks and opportunities and recommend for sanction decisions
Seek and manage Partnerships aligned to Investments portfolio growth objectives
Mentorship and coaching of segment relationship officers and regional managers and their periodic review of performance of Investment portfolio assigned to them.
Regional Manager – Pamoja Banking (Retail Credit)
Equity Bank Limited
11.2021 - 12.2022
Market Outreach & Promotion: Hold consultative meetings with stakeholders and Prepare keynote message for general and specific forums to sell the pamoja banking value proposition to the market
Manage inquiries on Pamoja Banking and be a brand ambassador of equity bank in the market
Growth of the Pamoja banking Portfolio at the regional level: Support branches in growth initiative such as Chama Loans appraisals and engaging Individual group members on Investment opportunities & seek and manage Partnerships aligned to the portfolio growth objectives
Quality Management: Maintaining a high-quality asset portfolio across all branches in the region through staff engagements and ensuring compliance to credit policies throughout the client journey and lending cycle
Staff Productivity: Directs and executes the Organization staff performance management plans by Leading, mentoring & monitoring the performance of the team members to ensure delivery of all KPIs as per the team performance contracts
Nurturing, managing & imparting training to the Pamoja banking relationship officers at the regional level through organized training programs and site support at the branches and client business points Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the regional team members
Prepare and share reports for presentation to the segment heads on the segment’s performance at the regional level
Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities Participate in development of Sector Products and reviews based on market needs and research at the regional level
Enhance the Organization culture and core values among the Sector Team members and induction of the new Pamoja banking staff members assigned to the region.
Relationship Officer Credit – Micro Group
Equity Bank Limited
05.2013 - 11.2021
Ensure growth of quality portfolio through proper appraisal of group loans
Foster teamwork, ensure motivation, cohesiveness and discipline among group members in all groups
Training of group members on bank loans and other bank products; savings culture; prudent borrowing; and financial literacy Ensuring timely repayments of advanced loan facilities through loan monitoring and follow-up
Ensure compliance to all credit policies and procedures that relates to group lending practice
Managing relations between the Bank and the customers by being a brand that promotes the Bank's image to customers
Negotiating loans on behalf of the customers at the Branch Credit Committee
Ensure proper filing of customer records and documents in the branch.
Administration and Human Resources Officer
Mwanjeko Investment Limited
01.2012 - 03.2013
Recruitment of new staff Assisting in implementation and evaluation of management decisions
Manage accounts and perform bookkeeping
Create and maintain filing systems both electronic and physical
Write and edit communications, from letters to reports and instructional documents
Prepare communications such as memos, emails, invoices, reports and other correspondence
Schedule and coordinate meetings Overseeing staff performance appraisals and staff development programmes
Schedule appointments and maintain the director’s calendar
Compiling and reporting company progress analysis reports.
Academic Registrar/ Administration Officer
Murang'a Institute of Science and Technology
05.2011 - 12.2011
Coordinating and managing the school timetable
Recruitment and placement of competent tutors Organizing and planning the curriculum activities for the college
Handling grievances from tutors, subordinate staffs, and students in the school
Communication to students, tutors, and parents on pertinent issues arising
General administrative work assigned.
Human Resource Trainee (Attachment)
P.C.E.A Kikuyu Hospital
05.2010 - 09.2010
Assisting in recruitment of new staff Assisting in training, induction, and orientation of new staff Handling employee grievances Maintaining manual and electronic employee database/ archives
Communicating and dispersing information to other departments
Assisting in implementing personnel guidelines and policies
Assisting in compensation and benefits administration
General administrative work assigned.
Education
BSc. Human Resource Management - Human Resources Management
Moi University
Main Campus
01.2007 - 05.2011
KCSE CERTIFICATE - Secondary Education
Chogoria Girls’ High School
01.2002 - 11.2005
Skills
Strategic Planning
Accomplishments
Achieved accelerated growth of the Chama Investment portfolio within 1 year of serving as a Chama Investment Manager. (A growth from Kshs 576M in January 2023 to a current Kshs 1.4B in June 2024)
Activated productivity and staff performance at the regional level with 97% alignment of all staff towards achievement. Was promoted within 1 year to support the segment in the overall growth of the segment portfolio.
Nominated as the employee of the quarter (quarter 2 -2013) by the Equity Bank MamaNgina Branch staff.
Nominated by the branch to assist the admin in the monitoring the growth and quality of the branch portfolio in the year 2015-2017.
Participated in the PPA V (participatory poverty Assessment) Research programme with the Ministry of State for Planning, National Development and Vision 2030 in Murang’a county as a research assistant (November 2012)
Holds a Professional Group membership with the Institute of Human Resource Management Kenya.
Conducted research on “Contract Employment and Employee Performance” in organizations.
Completed the Moody’s’ analytics Training on: “Foundations of Banking and Credit”; and “SME Banking”.
Keycompetenciesandskills
Excellent interpersonal skills and demonstrated conflicts resolution skills.
Strong coaching skills, Strong communication, presentation, and negotiation skills
Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
Individual Leadership skills, Excellent Planning and organizing skills.
Mature personality & Team player
Flexibility and an ability to change focus areas when needed.
Self-motivated and a self-starter
Personal Information
Date of Birth: 02/24/87
Gender: FEMALE
Nationality: KENYAN
Marital Status: SINGLE
References
Ms. Benignas N Muema, General Manager- Equity Bank, P.O BOX 7879-00100, NAIROBI, 00100, 0712-104016
Mr. Philip Gakuru, Branch Manager- Equity Bank, P.O BOX 7879- 001000, NAIROBI, 001000, 0722-479579
Samuel. K Kiprop, ECONOMIST- State department For Devolution & Planning, P.O BOX 30005-00100, NAIROBI, 00100, 0720-732665/ 0731-566030
Languages
English, Swahili
Native language
Timeline
Regional Manager – Pamoja Banking (Retail Credit)
Equity Bank Limited
11.2021 - 12.2022
Relationship Officer Credit – Micro Group
Equity Bank Limited
05.2013 - 11.2021
Administration and Human Resources Officer
Mwanjeko Investment Limited
01.2012 - 03.2013
Academic Registrar/ Administration Officer
Murang'a Institute of Science and Technology
05.2011 - 12.2011
Human Resource Trainee (Attachment)
P.C.E.A Kikuyu Hospital
05.2010 - 09.2010
BSc. Human Resource Management - Human Resources Management
Moi University
01.2007 - 05.2011
KCSE CERTIFICATE - Secondary Education
Chogoria Girls’ High School
01.2002 - 11.2005
Relationship Manager- Chama Investment
Equity Bank Limited
1 2023 - Current
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