Catherine Wachera Maina
Nanyuki
Summary
Experienced insurance professional with over 5 years’ experience in underwriting, risk management, and client support across motor and non-motor insurance. Skilled in analyzing risks, interpreting data, and facilitating client-focused insurance solutions. Strong track record in policy management, stakeholder engagement, and providing technical insights to support effective placement of insurance contracts. Currently seeking to leverage my technical expertise and market knowledge in a brokerage role.
Overview
9
9
years of professional experience
4036
4036
years of post-secondary education
1
1
Certification
Work history
Underwriter
Madison General Insurance Company Ltd
01.2019 - 09.2025
- Collaborated with underwriters and clients to assess risks and determine appropriate insurance terms.
- Provided technical guidance on policy coverage, exclusions, and endorsements to clients and intermediaries.
- Prepared and issued quotations, policies, renewals, endorsements, and cover notes across motor and non-motor business.
- Handled risk profiling for new and renewal business, ensuring competitive premium allocation.
- Liaised with claims department to support client queries and smooth claims settlement.
- Maintained strong client relationships through timely communication and efficient service delivery managing over 30 customer calls per day.
- Helped maintain profitable portfolio by recommending changes or improvements to current underwriting guidelines.
- Collaborated with other departments, ensuring consistent approach towards risk evaluation.
- Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
- Attended relevant industry seminars, keeping abreast of market trends affecting underwriting decisions.
Contract – Corporate Marketing Department
Pioneer Assurance Company Ltd
02.2018 - 06.2018
- Participated in tender analysis and preparation of technical insurance proposals.
- Designed tailored insurance solutions for corporate clients in collaboration with underwriting and marketing teams.
- Contributed to stakeholder presentations and client engagement sessions.
Intern – Customer Service Department
Pioneer Assurance Company Ltd
01.2017 - 03.2017
- Assisted in claims processing, documentation, and client follow-up.
- Handled client inquiries on policies, premiums, and coverage details.
- Supported account management and ensured compliance with service timelines.
Education
Diploma - Insurance
College of Insurance
NairobiBachelor of Business Science - Actuarial Science
Strathmore University
01.2015 - 01.2017
KCSE -
Busara Forest View Academy
12.2013
Skills
- Insurance Placement Support
- Technical underwriting principles
- Risk Assessment & Client Acceptance
- Claims Handling & Customer Service
- Insurance Products & Services Knowledge (General & Life)
- Analytical & Decision-Making Skills
- Stakeholder & Relationship Management
- Documentation & Compliance
- Technical Report Writing
Certification
ICDL Certification – Pasha (2014)
References
- Anthony, Mwangi, Assistant Underwriting Manager, amuturi@madison.co.ke, +254 720 624247, Madison General Insurance Co. Ltd
- Stephen, Ngari, Underwriting Manager, +254 720 216258, AIG Kenya Insurance
- Monica, Gitau, Manager, Marketing Corporate Business, mgitau@pioneerassurance.co.ke, +254 722 606443, Pioneer Assurance Co. Ltd
Languages
English
Fluent
German
Intermediate
Timeline
Underwriter
Madison General Insurance Company Ltd
01.2019 - 09.2025
Contract – Corporate Marketing Department
Pioneer Assurance Company Ltd
02.2018 - 06.2018
Intern – Customer Service Department
Pioneer Assurance Company Ltd
01.2017 - 03.2017
Bachelor of Business Science - Actuarial Science
Strathmore University
01.2015 - 01.2017
Diploma - Insurance
College of Insurance
KCSE -
Busara Forest View Academy
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