CATHERINE THUO
Summary
A dynamic leader with a proven track record at Solv Kenya-standard Chartered, adept in Relationship Management and Business Needs Assessment. Excelled in expanding market presence and enhancing customer portfolios, achieving a 95% client satisfaction rate. Skilled in New Business Development and fostering B-to-B sales, demonstrating exceptional analytical and communication abilities.
Overview
8
8
years of professional experience
Work History
Commercial Team Leader
Solv Kenya-standard Chartered
07.2022 - Current
- Capitalize on new market opportunities to expand the company's presence, competitiveness, and profitability by proactively selling commercial products.
- Managing the region's MSME onboarding processes, ensuring alignment with business objectives, and driving a 95% client satisfaction rate.
- Maintaining and deepening the MSMEs portfolio by continuously acquiring new customers onboard.
- Ensuring excellent customer service and implementing effective customer retention measures with the MSMEs.
- Preparing and submitting sales reports and analyzing data to identify trends and opportunities for sales improvement and performance.
- Obtaining related financial documents to be able to put forward any new borrowing requests from the client.
- Make regular customer meetings and visits to build and grow the relationship. ·
- Managing a team of Sales Associates by providing training and guidance to optimize performance within the region.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
Relationship Manager
Solv Kenya-standard Chartered
02.2022 - 07.2022
- Acquisition of new dealers, increasing and expanding Solv Kenya's market presence in key regions.
- Develop and execute dealer acquisition strategies, identifying high-potential prospects, and conducting targeted outreach to onboard new partners, resulting in an 80% growth in dealer registrations.
- Manage dealer relationships by ensuring optimal utilization of Solv Kenya's platform, leading to an increase in dealer transactions and engagement
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services by providing insights and actionable recommendations for dealer utilization
- Collaborating with cross-functional teams, including sales and product, to ensure seamless onboarding, training, and support for new dealers, boosting dealer satisfaction by 70%.
Unit Manager
Sanlam Life Insurance
03.2021 - 12.2021
- Recruiting a team of financial Advisors as per the corporate strategy.
- Achieving unit business goals through quality recruitment and training financial Advisors
- Training and supporting Sales Agents in the region on life business.
- Developing business segments as per company strategy with compliance by Providing competitive quotations to prospects.
Setting up meetings, preparing and delivering presentations to potential clients.
Sales Executive-Retail Banking
Cooperative Bank
01.2019 - 12.2020
- Prospect and market all Bank products to prospective clients i.e. loans, credit cards, salary accounts, and
cross-selling other bank products. - Achieve the set growth targets in terms of numbers and values by proactively cultivating and securing new customer relationships and cross-selling
opportunities from existing customers. - Carry out market research provide customer feedback for product development and enhance the existing
ones to suit the various market segments and competitive positioning. - Deliver excellent customer experience by ensuring quality service delivery for customers within the Bank's
Service Level Agreements. - Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Participate in product campaigns to ensure product information is readily available to customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Key Accounts Executive
Eveready East Africa
02.2017 - 12.2018
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Attainment of sales targets by ensuring constant growth in volume and value.
- Enforcing merchandising standards in allocated outlets as per planogram and management of secondary display.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers
Increasing sales in the outlets by creating customer awareness through promotions and demonstrations. - Generating weekly stock and competitor activity reports for review by top management.
- Maintaining and enforcing quality in the car batteries section through the implementation of approved product standards
Research Assistant
Transparency International
05.2016 - 08.2016
- Conducting research on different wards in different counties in Kenya on transparency, governance, and accountability by interviewing the public
- Analyzed results using analytical software and created reports.
- Asked a set script of questions about attitudes toward county governance
- Assisted in explaining to people about the research and how it will be used.
Education
Bachelor of Economics - Econometrics And Quantitative Economics
KENYATTA UNIVERSITY
NAIROBI07.2016
Skills
- Relationship Management
- Business Needs Assessment
- Customer Portfolio Management
- New Business Development
- B to B sales
- Analytical Skills
- Excellent Communication
- Problem-solving and decision making
- Client Retention
Languages
English
Native language
English
Advanced
C1
Swahili
Advanced
C1
Timeline
Commercial Team Leader
Solv Kenya-standard Chartered
07.2022 - Current
Relationship Manager
Solv Kenya-standard Chartered
02.2022 - 07.2022
Unit Manager
Sanlam Life Insurance
03.2021 - 12.2021
Sales Executive-Retail Banking
Cooperative Bank
01.2019 - 12.2020
Key Accounts Executive
Eveready East Africa
02.2017 - 12.2018
Research Assistant
Transparency International
05.2016 - 08.2016
Bachelor of Economics - Econometrics And Quantitative Economics
KENYATTA UNIVERSITY
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteSoftware
SPSS
CRM
ADVANCED EXCEL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised a team of 10 staff members.
- Used Microsoft Excel to develop sales reports by using pivot tables.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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