Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Maintained friendly and professional customer interactions.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Manager Operations, Service Quality & Compliance
Kcb Bank Group
Kisumu, Kenya
2012.02 - 2015.11
Developed and maintained relationships with customers and suppliers through account development.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor Of Accountancy - Project Planning And Management
Catholic University of Eastern Africa
Karen, Nairobi
1990.09 - 1994.04
Skills
Cash handling expertise
FHA loan process background
Sales professional
Bank security expert
Certification
CIBA - Certified Investment Banking Associate
Timeline
Branch Manager
Kcb Bank Group
2015.12 - Current
Manager Operations, Service Quality & Compliance
Kcb Bank Group
2012.02 - 2015.11
Bachelor Of Accountancy - Project Planning And Management