Catherine Onjor
Waitress
Nairobi ,Nairobi
Summary
Dynamic and results-driven restaurant professional with extensive experience at Samra Hotel and a strong background in customer service. Proficient in wine knowledge and cash handling, I excel in enhancing guest experiences and training staff. Recognized for optimizing operations and building rapport with patrons, ensuring exceptional dining satisfaction.
Overview
2026
2026
years of professional experience
Work History
Waitress From 5th May 2021 to 30 - January - 2023
Razana Hotel
Receptionist From 1st January 2016 to 30-Mar-2019
Luron. Limited
Waitress From 7th Feb 2012 to 31st Dec 2015
Rib- I Grills Restaurant
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Captain From 1st February to Date
Samra Hotel
02.2023 - Current
- Contributed to the design of effective promotional strategies.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Maintained cleanliness of overall dining room.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Delivered outstanding dining experiences for patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
Education
Certificate - Interior Design
Buru Buru Institute of Fine Arts
Nairobi10.2018
Certificate In Computer Package - ICDL 1&2
Institute of Advance Technology
Nairobi12.2016
Certificate - Barista
Dorman's Coffee Expert
Nairobi03.2016
Skills
Wine knowledge
Cash handling
Point of sale operation
Food running
Timeline
Restaurant Captain From 1st February to Date
Samra Hotel
02.2023 - Current
Waitress From 5th May 2021 to 30 - January - 2023
Razana Hotel
Receptionist From 1st January 2016 to 30-Mar-2019
Luron. Limited
Waitress From 7th Feb 2012 to 31st Dec 2015
Rib- I Grills Restaurant
Certificate - Interior Design
Buru Buru Institute of Fine Arts
Certificate In Computer Package - ICDL 1&2
Institute of Advance Technology
Certificate - Barista
Dorman's Coffee Expert