Catherine Njoroge
Nairobi
Summary
I am a skilled and forward-thinking client relation professional with significant experience in customer retention and enhancing customer satisfaction. I have in-depth knowledge in all areas of managing corporate business accounts, business development in the market & account management in addition to my excellent analytical skills which have served me well in the past. My goal is to provide world class customer satisfaction within a challenging & rewarding environment and to contribute effectively to organizational success.
Overview
17
17
years of professional experience
Work History
Senior Account Manager – Banking Sector
Cellulant Corporation Kenya
02.2023 - 01.2024
- End to End Account management i.e ensure service uptime and response to outages responded on time,service reviews,contract renewals.
Sales Manager New Business – Commercial Sector
Liquid Telkom Ltd
03.2017 - 02.2023
- Exploring new business leads to ensure the client base grows from new revenues.
Strategic Account Manager – Banking Sector
Telkom Kenya Ltd
06.2015 - 02.2017
- Retention of company platinum client base by making sure clients are satisfied with our service.
Senior Account Manager – Corporate Sector
IWay Africa Kenya
11.2014 - 06.2015
- Setting up meetings with clients to introduce and sell all existing products.
Senior Account Manager – Corporate Sector
Access Kenya Group
01.2010 - 10.2014
- Establish and build relationships with clients & develop, retain & grow the client base
Account Manager – SME sector
Access Kenya Group
01.2009 - 01.2010
- Retention of the company client base by making sure clients are satisfied with our service.
Branch Manager
Ultimate Communications Ltd
05.2007 - 09.2008
- Handling sales for the branch
Education
Bachelor in Management and Leadership-Management -
University of Africa
Chartered Institute of Marketing Professional Certificate - undefined
Makini College
Diploma in Community and Social development - undefined
Regional Institute of business studies
Certificate in Computer packages - undefined
Kenya Certificate of Secondary Education - undefined
Gathirimu girls High school
Skills
Innovative & Quick to learn
undefinedReferences
- Daniel Njomo, Head of Digital Banking, Cellulant Kenya LTD, Nairobi, +254 (0) 721846259
- Jivangire Kina, Country Manager kenya, Software Group, Nairobi, +254 (0) 728276925
- Neeraj Pradhan, Managing Director-Commercial, Liquid Telecom, +254 (0) 726953468
Timeline
Senior Account Manager – Banking Sector
Cellulant Corporation Kenya
02.2023 - 01.2024
Sales Manager New Business – Commercial Sector
Liquid Telkom Ltd
03.2017 - 02.2023
Strategic Account Manager – Banking Sector
Telkom Kenya Ltd
06.2015 - 02.2017
Senior Account Manager – Corporate Sector
IWay Africa Kenya
11.2014 - 06.2015
Senior Account Manager – Corporate Sector
Access Kenya Group
01.2010 - 10.2014
Account Manager – SME sector
Access Kenya Group
01.2009 - 01.2010
Branch Manager
Ultimate Communications Ltd
05.2007 - 09.2008
Bachelor in Management and Leadership-Management -
University of Africa
Chartered Institute of Marketing Professional Certificate - undefined
Makini College
Diploma in Community and Social development - undefined
Regional Institute of business studies
Certificate in Computer packages - undefined
Kenya Certificate of Secondary Education - undefined
Gathirimu girls High school
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