Catherine Njoroge
Nairobi
Summary
I am a skilled and forward-thinking client relation professional with significant experience in customer retention and enhancing customer satisfaction. I have in-depth knowledge in all areas of managing corporate business accounts, business development in the market & account management in addition to my excellent analytical skills which have served me well in the past. My goal is to provide world class customer satisfaction within a challenging & rewarding environment and to contribute effectively to organizational success.
Overview
17
17
years of professional experience
Work History
Senior Account Manager – Banking Sector
Cellulant Corporation Kenya
02.2023 - 01.2024
- End to End Account management i.e ensure service uptime and response to outages responded on time,service reviews,contract renewals.
Sales Manager New Business – Commercial Sector
Liquid Telkom Ltd
03.2017 - 02.2023
- Exploring new business leads to ensure the client base grows from new revenues.
Strategic Account Manager – Banking Sector
Telkom Kenya Ltd
06.2015 - 02.2017
- Retention of company platinum client base by making sure clients are satisfied with our service.
Senior Account Manager – Corporate Sector
IWay Africa Kenya
11.2014 - 06.2015
- Setting up meetings with clients to introduce and sell all existing products.
Senior Account Manager – Corporate Sector
Access Kenya Group
01.2010 - 10.2014
- Establish and build relationships with clients & develop, retain & grow the client base
Account Manager – SME sector
Access Kenya Group
01.2009 - 01.2010
- Retention of the company client base by making sure clients are satisfied with our service.
Branch Manager
Ultimate Communications Ltd
05.2007 - 09.2008
- Handling sales for the branch
Education
Bachelor in Management and Leadership-Management -
University of Africa
Chartered Institute of Marketing Professional Certificate - undefined
Makini College
Diploma in Community and Social development - undefined
Regional Institute of business studies
Certificate in Computer packages - undefined
Kenya Certificate of Secondary Education - undefined
Gathirimu girls High school
Skills
Innovative & Quick to learn
Hardworking & able to meet strict deadline
Ability to work as a team with other employees
Product feedback skills & Survey skills
Excellent interpersonal communication skills & ability to liaise with people of different nationality & Culture
Ability to work independently with minimal or no supervision
Strong interpersonal networking and representation skills
Highly tuned to research and identify new opportunities
Ability to close on sales and follow up on implementation of projects
Proven ability to plan and manage complex client relation activities and processes
Ability to pay attention to detail and report accurately
Excellent organizational, managerial and leadership skills with the ability to coordinate and manage a diverse array of responsibilities
Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines
Proficient in all computer applications
Excellent presentation, communication and negotiation skills
References
- Daniel Njomo, Head of Digital Banking, Cellulant Kenya LTD, Nairobi, +254 (0) 721846259
- Jivangire Kina, Country Manager kenya, Software Group, Nairobi, +254 (0) 728276925
- Neeraj Pradhan, Managing Director-Commercial, Liquid Telecom, +254 (0) 726953468
Timeline
Senior Account Manager – Banking Sector
Cellulant Corporation Kenya
02.2023 - 01.2024
Sales Manager New Business – Commercial Sector
Liquid Telkom Ltd
03.2017 - 02.2023
Strategic Account Manager – Banking Sector
Telkom Kenya Ltd
06.2015 - 02.2017
Senior Account Manager – Corporate Sector
IWay Africa Kenya
11.2014 - 06.2015
Senior Account Manager – Corporate Sector
Access Kenya Group
01.2010 - 10.2014
Account Manager – SME sector
Access Kenya Group
01.2009 - 01.2010
Branch Manager
Ultimate Communications Ltd
05.2007 - 09.2008
Bachelor in Management and Leadership-Management -
University of Africa
Chartered Institute of Marketing Professional Certificate - undefined
Makini College
Diploma in Community and Social development - undefined
Regional Institute of business studies
Certificate in Computer packages - undefined
Kenya Certificate of Secondary Education - undefined
Gathirimu girls High school