Catherine Nderitu

• Assist in implementing Bank wide AML/CFT program for all staff especially on identification and reviewing KYC documents for Entity to verify UBO and High-risk Category.
• Perform regular reviews of AML/CTF control to assess effectiveness which include Sanction and PEP screening program for Entity and Individual for both New and Existing accounts.
• Screen foreigners for both Entity and individual during onboarding against known sanction lists, Internal blacklists, and Pep database.
• Review of licenses, permits and registration Certificates for Entity and individual accounts for both new and existing.
• Review Complex Foreigner and Locally incorporated Companies, Limited , Trustees, Limited Liability Partnership, Co-operatives.
• Train 63 Branches on FATCA and Common Standard Reporting.
• Adverse media mention review program.
• Risk management for High-risk category.
• Automation of enhanced due diligence processes.
• Screen all foreigners during onboarding against known sanction lists, Internal blacklists, and Pep database.
• Support establishment of complete compliance scope for Bank/local subsidiaries based on applicable laws, regulations, policies, agreements and related policy standards and policy guidelines and aim at achieving 100% compliance.
• Review for Complex Entity to verify Ultimate Beneficial Owner (U.B.O).
• Guiding Team on legal documentation for all Historical KYC documents for review.
• Oversee and ensure adherence and compliance to corporate governance principles and institutional guidelines when onboarding new and existing customers.
• Provide guidance on compliance with internal policies to employees.
• Conduct training sessions on KYC -AML related matters.
• Enhanced the efficiency of the onboarding process by streamlining customer identification procedures.
• Reduced financial crime risk by implementing robust AML policies and monitoring transactions for suspicious activity.

▪ Drafting and vetting legal instruments including but not limited to licenses, contractual documents, Discharge of securities Discharges, Transfer by Charge, Memorandum of Satisfaction of Debenture on behalf of Bank’s External advocates.

▪ Legal Research-Conducting in-depth legal research studies and assignments in the emerging issues in law that have direct impact on the day to day of the Bank.

▪ Review of Agency and Merchant Acquiring files and follow up on execution by the Bank Attorneys/Directors

▪ Receiving conveyancing correspondence, demand letters from Kenya Revenue Authority, law firms and other third-party institutions

▪ Review and execution of contracts.

▪ Monitor changes in laws and regulations that may impact the firm and recommend necessary actions.

▪ Ensure adherence with laws and regulations during Onboarding process.

• Gathered and analyzed research data such as statutes, decisions and legal articles, codes and documents.

▪ Communicate with the external advocates and other third parties on earlier correspondences initiated by the Bank

▪ Professional legal Advisories to the branches on legal matters e.g. on upcoming matters, withdrawal of titles.

▪ Make inquiries from the external advocates regarding judicial procedures, court appearances, trial dates, adjournments, warrants, summonses, witness fees, and payment of fines.

▪ Ensuring proper execution of conveyancing security documents by bank attorneys.

▪ Preparing court pleadings and other court documents.

• Negotiated favorable settlements in multiple litigation cases, minimizing financial exposure for the company.

• Advising existing and new diasporas clients on the Bank’s Consumer Banking products
• Ensuring that the Bank’s U.S.A customers comply with the IRS Taxation Policy (FATCA Policy)
• Manage and adhere to the KYC and AML policy during Onboarding of new and existing Accounts.
• Resolving products or services problems by reviewing the customers complaints, determining the cause of the problems, selecting and explaining the best solution to the problems, expediting correction or adjustment and following up to ensure resolution
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Working with the customer service manager and the team to ensure proper customer service is being delivered
• FATCA compliance through Branch trainings

• Marketing PayPal and handling PayPal queries
• Assisted call-in customers with questions and orders.
• Responded to customer calls and emails to answer questions about products and services.
• Issuing statements and bankers cheques to customers
• Assisted managers with various assigned tasks and trained new customer service officers in the branch
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders

• Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Marketing consumer credit products to new customers by organizing customer visits to various part of Mombasa
• Preparing departmental minutes for branch meetings
• Assisting Branch manager to prepare daily planner
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.