Catherine Mwongeli Ndunge
Nairobi,Kenya
Summary
Proven leader in digital product development, specializing in product innovation and cross-functional collaboration. Experienced in conducting market research, executing product launches, and driving analytics to enhance performance metrics. Committed to delivering impactful digital financial solutions.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Digital Product Specialist
HOPE International
Remote, Kenya
06.2023 - Current
- Conducts market research to identify trends and customer preferences for product development.
- Manage product lifecycle from concept to launch, ensuring timely delivery and alignment with market needs.
- Develop training materials and conducted workshops for sales teams on product features and benefits.
- Drive global digital product strategy for HOPE-led Microfinances.
- Innovation of digital financial inclusion products.
- Collaborate with marketing teams to create effective promotional strategies for product launches.
- Execute competitive analysis to assess market positioning and recommend strategic adjustments.
- Support cross-functional teams in the execution of product initiatives and operational improvements.
- Monitor product performance metrics, identifying areas for enhancement and reporting findings.
- Coordinate product demonstrations and presentations for stakeholders and potential clients.
- Identify opportunities for product innovation based on emerging technologies and market demands.
- Conduct risk assessments related to product compliance and operational readiness.
- Negotiate with suppliers and vendors to ensure cost-effective production and delivery.
- Collect and analyze customer feedback to inform product enhancements and improve user satisfaction.
Senior Manager, Digital Channels
Sidian Bank Limited
Nairoi, Kenya
03.2023 - 05.2023
- Led the development, improvement and execution of digital banking products and services such as mobile banking, online banking, and digital lending
- Conducted market research and analyze customer feedback to identify customer needs and develop new product ideas.
- Collaborated with cross-functional teams including developers, designers, and business analysts to develop product requirements and design specifications.
- Developed and executed product launch plans including communication strategies, product demos, and training materials for internal staff and customers.
- Managed product performance and track key metrics such as customer adoption rates, user engagement, and revenue growth.
- Conducted competitive analysis to identify areas of improvement and implement product enhancements to maintain a competitive edge in the market.
- Worked closely with compliance and legal teams to ensure product compliance with regulatory requirements.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Manager, Digital Channels Support
Sidian Bank Limited
12.2020 - 03.2023
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Ensured compliance with industry regulations and company policies.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Produced thorough, accurate and timely reports of project activities.
Acting Reconciliation Manager
Sidian Bank Limited
11.2022 - 01.2023
- Led reconciliation processes for bank accounts, ensuring timely and accurate completion of financial records.
- Conducted thorough data analysis to identify discrepancies and implement corrective actions digital transactions.
- Developed and documented reconciliation procedures to enhance process efficiency and compliance.
- Trained team members on reconciliation best practices and tools to enhance overall performance.
- Implemented automation initiatives that reduced manual reconciliation time by 30%.
- Collaborated with auditors to facilitate smooth audit processes and ensure compliance with regulatory standards.
- Managed reconciliation of card transactions and digital banking activities for operational integrity.
- Reviewed and approved reconciliations prepared by junior staff, providing guidance and feedback.
- Identified and implemented process improvements that led to a 90% reduction in reconciliation errors.
- Advised senior management on best practices for improving digital financial controls.
- Created automated processes to streamline account reconciliations.
Acting Project Manager
Sidian Bank Limited
03.2022 - 11.2022
- Led cross-functional teams in executing project objectives, ensuring alignment with strategic goals.
- Developed risk management plans to identify potential project risks and devised mitigation strategies.
- Facilitated regular stakeholder meetings to communicate project updates and gather feedback.
- Coordinated resource allocation to optimize project performance and ensure timely completion.
- Created and maintained comprehensive project documentation for transparency and accountability.
- Streamlined project workflows to enhance efficiency and reduce time to completion.
- Implemented performance metrics to assess project success and inform future improvements.
- Trained team members on project management best practices and tools for enhanced collaboration.
- Developed contingency plans to address unforeseen project challenges and minimize disruptions.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Manager Digital Channels
Credit Bank PLC
03.2016 - 12.2020
- Automated instant Pin and debit card issuance
- Upgraded the Mobile and internet Banking platforms for the Bank
- Introduced a collection product for SME- CB-Konnect
- Successfully managed implementation and operationalization of Credit Banks' dynamic Mobile Banking, Internet Banking, Credit Bank Wallets and All digital channels.
- Streamlined the reconciliation processes for Card transactions, Mobile Banking transactions and wallet transactions.
- Successfully operationalized and managed Visa Prepaid cards issuance both physical and virtual cards.
- Operationalized the wallets and lock savings solution.
- Project Management; Products ideation and execution; Digital channels operational and technical support; Sales and marketing strategy generation and execution; Reconciliation management; Risk Management; Policy review, Processes and procedures mapping; customer service
Contract Clerk, Money Transfer Services
Kenya Commercial Bank
07.2011 - 11.2015
- Digital products ideation and execution; Sales and Marketing strategy generation and execution; Reconciliation and exceptions handling; Digital customer management; Products operational management; Account Opening and document management; Data analysis.
- Actively participated in the inception, pilot and launch of KCB MBENKI accounts and mobile banking solution.
- I was part of team that created and implemented the Chama solution on Mobile banking platform which was successfully launched in Rwanda.
- Actively participated in market trend research and implementation of virtual account (KCBMBENKI) product and Mobile banking marketing initiatives.
Education
Master of Science - Development Finance
Strathmore University
Nairobi, Kenya 09.2025 - 12.2025
Women In Product Management - Online Business School Courses
Ecornell
07.2025 - 12.2025
Digital Finance Expert - Online Business School Courses
Frankfurt University
Frankfurt , Germany 02.2024 - 07.2024
Bachelor of commerce - Banking and Finance option
Egerton University
High school - KCSE: B
Precious Blood Kilungu
Skills
- Ideation and Innovation
- Project management
- Strategy development and execution
- Stakeholder management
- Analytics and research skills
- Tech-Ops expertise
- Customer Management
- Sustainable Development Goals innovation collaboration insights
- Products development and Process re-engineering
- Cross-functional collaboration
- Digital strategy
- Team collaboration
- Risk assessment
- Performance monitoring
- Product demonstrations
- Product customization
- Product roadmap
- Product performance monitoring
- Product launches
- Product positioning
- Requirements gathering
- Product documentation
- Pricing strategy
- Product innovation
- Product lifecycle management
- Teamwork and collaboration
References
To be provided upon request.
Timeline
Master of Science - Development Finance
Strathmore University
09.2025 - 12.2025
Women In Product Management - Online Business School Courses
Ecornell
07.2025 - 12.2025
Digital Finance Expert - Online Business School Courses
Frankfurt University
02.2024 - 07.2024
Digital Product Specialist
HOPE International
06.2023 - Current
Senior Manager, Digital Channels
Sidian Bank Limited
03.2023 - 05.2023
Acting Reconciliation Manager
Sidian Bank Limited
11.2022 - 01.2023
Acting Project Manager
Sidian Bank Limited
03.2022 - 11.2022
Manager, Digital Channels Support
Sidian Bank Limited
12.2020 - 03.2023
Manager Digital Channels
Credit Bank PLC
03.2016 - 12.2020
Contract Clerk, Money Transfer Services
Kenya Commercial Bank
07.2011 - 11.2015
Bachelor of commerce - Banking and Finance option
Egerton University
High school - KCSE: B
Precious Blood Kilungu