Catherine Mwangangi
Data Analyst
Malindi
Summary
Professional Data Analyst with managerial experience committed to improving data quality and usage through focused exploration. Completes tasks quickly with meticulous attention to detail, maintaining integrity. Strives to increase insight across reporting and delivery using varied extraction and analysis tools.
Overview
7
7
years of professional experience
Work History
Operations Manager
Kioko Enterprises
Malindi, 14
02.2021 - Current
- Managed over 40 employees on per day
- Reduced monthly stock loss and breakages to below minimum expected.
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Foster positive relationships with customers to maximize satisfaction, retention and experience.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyze strategic, core and support processes to recommend improvements.
- Ensuring all records are up to date in control systems. This includes but not limited to journey plans, strike rates, Stocks, Purchases, Empties, Spirits, Staff Numbers and details.
Data Analyst
KIOKO ENTERPRISES(Eabl Distributor)
Malindi
10.2018 - 01.2022
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Created dashboards to monitor and track key performance indicators.
- Tracking salesman sales performance.
- Training new salesmen on how to do front office sales.
- Tracking stocks movement in system, this includes receiving stocks invoices in system, generating stock outs, stock transfers to salesmen, daily comparison of systems stocks and physical stocks.
- Creating Promotions in system and tracking them.
- Generating certificate of issuance and returns for accounting purpose i.e. for crediting and debiting of VSM accounts in DMS –to track debts and credit for VSM.
Salesperson
SantaFe Supplies
Kibwezi, 23
05.2017 - 09.2018
- Managed over 50 customer calls per day.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Improved customer service and telecommunication skills to build lasting relationships.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Mathematics and Computer Science
Taita Taveta University
Taita Taveta CountyComputer Packages - All Microsoft packages
Embu Computer School
EmbuKenya Certificate in Secondary Education - B+ 71 Points
Maliku Girls' Secondary school
KituiSkills
Advanced Data Analysis skills like Power Query, PowerBI, Python Programming
Excellent skills in Database ManagementCustomer Care
Proven leadership skills
Good conflict resolution
Strong attention to detail
Ability to transform data into actionable, strategic decisions
Active listening
Referees
Pauline Mumbua
Head of Admin
Kioko Enterprises
0726683517
Hugo Mwikya
General Manager
SantaFe Supplies
0713723479
Timeline
Operations Manager
Kioko Enterprises
02.2021 - Current
Data Analyst
KIOKO ENTERPRISES(Eabl Distributor)
10.2018 - 01.2022
Salesperson
SantaFe Supplies
05.2017 - 09.2018
Bachelor of Science - Mathematics and Computer Science
Taita Taveta University
Computer Packages - All Microsoft packages
Embu Computer School
Kenya Certificate in Secondary Education - B+ 71 Points
Maliku Girls' Secondary school