Hi, I’m
Catherine Kisang
Senior Software Quality Assurance Lead
Nairobi, Nairobi Province,30
Summary
Software-savvy quality assurance professional with 11 years of experience committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
11
years of professional experience
6
years of post-secondary education
4
Certificates
Work History
Kenya Revenue Authority (KRA)
Senior Quality Assurance Lead
04.2019 - Current
Job overview
- Led a team of 10 QA engineers to ensure timely completion of testing activities and deliverables.
- Developed comprehensive test plans for successful product releases and updates.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Validated user expectations by conducting usability tests on end-to-end workflows within the application.
- Reduced product defects with thorough requirement analysis and proactive issue identification.
- Developed and maintained defect databases for known issues.
- Provided detailed reports on testing progress to stakeholders, facilitating informed decision-making regarding resource allocation and release schedules.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Managed test automation efforts, streamlining processes, and improving overall efficiency.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Contributed to post-release review meetings by providing valuable feedback on areas for improvement based on QA findings during the project cycle.
- Conducted root cause analysis for identified issues, enabling faster resolution and mitigating future occurrences
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Championed collaboration between QA and development teams through regular communication and joint problem-solving sessions.
- Collaborated with cross-functional teams to develop high-quality software products in line with business requirements.
- Mentored junior team members, fostering a supportive environment for professional growth and development.
Kenya Revenue Authority
Junior Quality Assurance
06.2016 - 03.2019
Job overview
- Supported continuous improvement efforts by analyzing root causes of defects and recommending corrective actions.
- Documented testing procedures for developers and future testing use.
- Adapted rapidly to changing project requirements, ensuring seamless integration of new test cases into existing testing plans.
- Accelerated time-to-market for new products by streamlining QA processes and optimizing test coverage.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Conducted in-depth analysis on existing testing methodologies, providing valuable recommendations for improvements which ultimately led to more efficient workflows.
- Created successful test scripts to manage automated feature testing,
- Participated in available trainings to improve software knowledge.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Worked closely with different departments to develop innovative solutions to functionality issues.
Tezza Business Solutions
Software Tester Consultant
06.2013 - 05.2016
Job overview
- Carried out tests to identify, report and repair bugs and glitches.
- Conducted comprehensive security tests on applications to identify vulnerabilities, safeguarding sensitive customer data from potential breaches.
- Participated in code reviews to identify potential issues early in the development process, reducing overall project risks.
- Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.
- Streamlined regression testing process with the implementation of automated testing tools.
- Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
- Defined and identified test cases for new application development.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Ukulima Sacco Limited
Technical Support Intern
01.2013 - 05.2013
Job overview
- Configured and tested new software and hardware.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Demonstrated commitment to continuous learning by attending relevant training sessions and workshops to stay updated on industry trends and advancements.
- Developed and implemented preventive maintenance procedures.
- Contributed to a streamlined support process by developing an internal knowledge base for common issues.
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
Education
Kenyatta UniversityKenya
MBA from Strategic Management
04.2018 - 05.2021
Jomo Kenyatta University of Agriculture & TechnologyKenya
Bachelor of Science from Computer Science
05.2009 - 05.2012
Naivasha Girls Secondary SchoolNaivasha, Kenya
High School Diploma
04.2001
Skills
Testing Tools: HP UFT, Selenium
Certification
Lean Six Sigma Green Belt
Timeline
Lean Six Sigma Green Belt
07-2023
Six Sigma Yellow Belt
03-2022
Senior Quality Assurance Lead
Kenya Revenue Authority (KRA)
04.2019 - Current
Kenyatta University
MBA from Strategic Management
04.2018 - 05.2021
Junior Quality Assurance
Kenya Revenue Authority
06.2016 - 03.2019
ITIL Foundation Certificate in Service Management
10-2015
Accredited Software Tester Certification
07-2015
Software Tester Consultant
Tezza Business Solutions
06.2013 - 05.2016
Technical Support Intern
Ukulima Sacco Limited
01.2013 - 05.2013
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science from Computer Science
05.2009 - 05.2012
Naivasha Girls Secondary School
High School Diploma
04.2001
References
Available Upon Request
References
Available Upon Request
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