catherine kimani

• Handling of finances from budgeting to investing and saving
• Defensive strategies to preserve capital
• Making sure gains from winning trades are larger than losses from losing trades
• Continuously analyzing market data and monitoring economic indicators

Staying updated on geopolitical events that could impact currency movement

Risk management on multiple accounts

• Managed all client inquires through resolution to enhance customer satisfaction ratings.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Managed department schedules to maximise coverage during peak hours.
• Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.

• Completed opening checklists to create pristine service areas.
• Increased team productivity through ongoing motivation and implementing incentives.
• Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
• Tracked daily expenses and income, assessing against targets to ensure business met performance standards.
• Implemented absence control procedures maximise staff attendance levels.
• Identified and solved root cause of customer concerns and sustained solutions to eliminate repeat issues.

I currently work at Vivace as Head of Internal Marketing, where I focus on client retention, follow-ups, booking coordination, and driving revenue growth. A big part of my role is making sure clients stay engaged and that doctors’ schedules remain consistently booked through strong follow-up systems and relationship management.

My strengths are communication, relationship management, organization, sales support, and turning client engagement into measurable business growth. I’m proactive, dependable under pressure, and very results-oriented.

• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Maintained clean, tidy and organised checkout areas.
• Trained new team members in cash register operation, stock procedures and customer service.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Packed purchased items properly to prevent damage to delicate products.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.