Hi, I’m
Catherine Kimani
Nairobi
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
14
years of professional experience
1
Certification
Work History
CCI AV Swahili
Transcription
01.2021
Job overview
- Completing transcriptions in a timely manner and reviewing drafts for any; spelling, grammar, or formatting errors
- Adhering to all confidential guidelines and respecting sensitive information
- Keeping abreast of transcription software updates and attending refresher workshops as required.
KENYA FORESTRY RESEARCH INSTITUTE
Accounts Assistant Intern
05.2019
Job overview
- Performing clerical tasks, including processing and recording transactions
- Preparing financial documents such as invoices, bills, and accounts payable and receivable
- Completing purchase orders
- Collect deposits and balances.
Palace Gardens, AFH, LLC
Live-In Caregiver
07.2023 - 12.2023
Job overview
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
Glovo Kenya
FLEET MANAGEMENT & OPERATIONS CONTROL COORDINATOR
08.2021 - 06.2023
Job overview
- Facilitating smooth and fast delivery services to all customers orders
- Working with couriers and making sure they have enough cash float to process customers’ orders
- Communicating and updating customers on their order progress
- Monitor and control expenses according to allotted budget
- Communicating with stores to ensure they are processing the customers’ orders.
CCI Glovo Unbabel
Call Center Agent
04.2019 - 10.2020
Job overview
- Managing and resolving customer complaints
- Place customer orders in the computer system
- Identify and escalate issues to relevant departments
- Follow up customer calls where necessary
- Research required information using available resources
- Provide product and service information to customers.
VILLA VITTORIA LODGE
Receptionist
08.2016 - 12.2018
Job overview
- Delivery of courteous and effective in-person and electronic service
- Taking reservations by telephone and email
- Providing guests with information, answer their queries and deal with complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Jumeirah Global Contact Centre
Customer Sales Advisor
01.2012 - 06.2014
Job overview
- Responsible for accurately handling high volumes of sales and service queries
- Proactively sell, up-sell, and cross sells all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner
- Be proactive to customer needs
- Offering the highest level of customer service to all our guest
- Handle all queries through telephone and email.
WILD WADI WATER PARK
Guest Services Assistant
11.2009 - 12.2012
Job overview
- Providing rescues and emergency care in a fast-paced environment
- Enforcing safety rules and regulations
- Administering First Aid
- Provide Customer Service to and ensure guest enjoy the park
- Handling guest quarrels and complaints on busy occasions.
Education
Damelin CollegeJohannesburg, South Africa
BCOM Accounting from Accounting And Business Management
01.2018
Olooseos Girls Highschool
Kenya Certificate of Secondary Education
01.2008
Skills
- Excellent people and communication skills
- Strong attention to detail
- Effective and efficient problem-solver
- Strong critical-thinking skills
- Ability to function in a fast-paced environment
- Customer Service
- Relationship Building
- Work Planning and Prioritization
- Data Entry
Certification
- Certificate in Entrepreneurship
- Degree in BCOM Accounting
Additional Information
Certificate and an award of Colleague of the month at Wild Wadi Water Park., Certificate in Basic Banquet Service Skills at Jumeirah group of hotels
Hobbies and Interests
- Travelling
- Reading books
- Swimming
- Babysitting
Timeline
Live-In Caregiver
Palace Gardens, AFH, LLC
07.2023 - 12.2023
FLEET MANAGEMENT & OPERATIONS CONTROL COORDINATOR
Glovo Kenya
08.2021 - 06.2023
Transcription
CCI AV Swahili
01.2021
Accounts Assistant Intern
KENYA FORESTRY RESEARCH INSTITUTE
05.2019
Call Center Agent
CCI Glovo Unbabel
04.2019 - 10.2020
Receptionist
VILLA VITTORIA LODGE
08.2016 - 12.2018
Customer Sales Advisor
Jumeirah Global Contact Centre
01.2012 - 06.2014
Guest Services Assistant
WILD WADI WATER PARK
11.2009 - 12.2012
Damelin College
BCOM Accounting from Accounting And Business Management
Olooseos Girls Highschool
Kenya Certificate of Secondary Education
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