CATHERINE KHAVETSA MUGAYA
Nairobi
Summary
Accomplished Secretary/Receptionist with extensive experience in executive and administrative support, front office management, and client relations. Proven track record in managing complex schedules, coordinating financial documentation, and maintaining structured filing systems. Adept at handling high-volume inquiries and strengthening client relationships through professional communication. Skilled in Microsoft Office Suite, CRM systems, and data validation, ensuring confidentiality and accuracy in all operations.. Career goal: to leverage expertise in administrative efficiency to enhance organisational productivity within a dynamic corporate environment..
Overview
2027
2027
years of professional experience
Work History
Secretary/Receptionist
Russell Bedford Alexander & Associates LLP
11.2023 - Current
- Manage front office operations and serve as first point of contact for corporate clients and stakeholders.
- Coordinate bank confirmations and confidential financial documentation with accuracy.
- Prepare formal correspondence, reports, and executive communications.
- Schedule meetings, manage calendars, and support senior partners with client follow-ups.
- Maintain structured digital and physical filing systems ensuring compliance and organization.
Secretary
Regent Automobile Valuers
02.2018 - 10.2023
- Independently managed full administrative and client service operations.
- Handled high-volume phone, email, and in-person client inquiries.
- Prepared valuation reports, coordinated scheduling, and tracked documentation.
- Processed expense reports and maintained petty cash accountability.
- Strengthened client relationships through professional and timely communication.
Data Entry Clerk
Mount Kenya University
07.2017 - 01.2018
- Processed academic records and verified transcripts with high accuracy.
- Maintained database integrity through data validation and discrepancy resolution.
- Conducted routine system backups and ensured organized record keeping.
Customer Service & Marketing Officer
Aurum Consultants
07.2016 - 05.2017
- Resolved customer inquiries and complaints across phone and digital platforms.
- Supported sales coordination, client outreach, and order tracking.
- Prepared sales reports and maintained structured customer documentation.
Customer Care Officer
- Customer Care Officer – Signature Tours & Travel
- Customer Care Officer – Premier Institute College
- Brand Ambassador – Swivel Marketing
Education
Virtual Assistant Program -
ALX
01.2025
Diploma in Cabin Crew -
Nairobi Aviation College
Certificate in Computer Applications -
First Aid Certification -
Skills
- Executive and administrative support
- Customer service and relations
- Front office management
- Financial documentation and coordination
- Report writing and records management
- CRM and database management
- Complaint resolution and escalation
- Calendar and meeting coordination
- Virtual administrative support
- Microsoft Office Suite
- Customer relationship management
- Document preparation
- Data validation
- Calendar management
- Microsoft Excel
- Client follow-up
- Communication strategy
- Filing system maintenance
- Meeting coordination
- Verbal and oral communication
- Email handling
- Google Drive, Docs, Sheets, Forms, Slides
- Administrative efficiency
- Attention to Detail
- Email correspondence
- Listening actively
- Data confidentiality
- Office resource management
- Confidentiality maintenance
- Typing speed and accuracy
- Clear communication
- Appointment management
- Frontline receptionist
- Telephone manner
- Filing organisation
- File handling
- Letter writing
- Diary management
Custom Section
- Virtual Assistant Program, ALX, 2025
- Diploma in Cabin Crew, Nairobi Aviation College
- Certificate in Computer Applications
- First Aid Certification
Timeline
Secretary/Receptionist
Russell Bedford Alexander & Associates LLP
11.2023 - Current
Secretary
Regent Automobile Valuers
02.2018 - 10.2023
Data Entry Clerk
Mount Kenya University
07.2017 - 01.2018
Customer Service & Marketing Officer
Aurum Consultants
07.2016 - 05.2017
Customer Care Officer
Virtual Assistant Program -
ALX
Diploma in Cabin Crew -
Nairobi Aviation College