CATHERINE KATUMBI NZAMBA
Nairobi,30
Summary
Dynamic and results-oriented Human Resource and Administrative individual, eager to leverage professional qualifications and skills set in pursuit of a progressive role in this field. Ready to immerse in a dynamic work environment, seeking to gain the practical know how in HR management and Administration while contributing actively towards the organizational growth.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Jambo Jet Airline
01.2014 - 01.2018
- Diligently Pursued Ongoing Training and Certification: Conducted safety drills and briefings, achieved a100% compliance rate in safety protocols
- Facilitated Smooth Passenger On boarding and Off boarding: Ensured the safety and comfort of over500,000 passengers, maintained a99% satisfaction rate
- Efficiently Conducted In-flight Sales Operations: Skilfully managed in-flight sales, increased revenue by40%
- Executed Vital Safety Procedures In-flight: Managed emergency situations with a100% success rate, ensuring passenger safety
- Sustained Timely and Accurate Document Management: Maintained attention to detail in updating and managed pertinent documentation, always ensured compliance and accuracy, maintained a99% satisfaction rate always
- Maintained Readiness to Manage Emergency Situations: Was always vigilant and prepared to effectively handle and navigate through any unforeseen emergencies that could have arisen during flights, achieved a100% compliance rate in safety protocols
- Upheld Stringent Adherence to Aviation Regulations: Enforced strict compliance with aviation laws and regulations, contributed significantly to the safety and smooth operation of flights by100%
- Thorough Compilation and Submission of Flight Reports: Compiled comprehensive and detailed reports summarized essential flight details, ensured accurate and timely submission as per regulatory requirements and airline procedures
Administrative Assistant
Sichangi Partners Advocates
05.2011 - 12.2011
- Office Operations Management: Provided administrative support to ensure smooth and efficient operations reducing administrative costs by15%
- Document Typing: Prepared and formatted various documents accurately and efficiently, ensuring clarity and adherence to company standards enhancing client satisfaction by20%
- Bank Deposits Management: Handled cash deposits to the bank, maintaining meticulous records for financial transactions
- Client and Visitor Relations: Delivered exceptional customer service to clients, addressing inquiries, providing information, and ensured a positive client experience by50%
- Record Keeping and Documentation: Created, organized, and maintained documents, records, and files
- Handled confidential information with discretion and ensured accuracy in documentation for over100 cases, improving file retrieval time by40%
- Inquiry Handling: Addressed and managed inquiries promptly and professionally, provided accurate information or redirected to the appropriate channels
- Communication Coordination: Facilitated communication within the office, managed incoming and outgoing telephone calls courteously and efficiently, directed calls to the relevant departments or individuals
- Data Entry and Reporting: Assisted in data entry tasks, generated reports, compiled information and organized data for analysis
- Team Collaboration: Collaborated with other departments, and team members to ensure efficient workflows and supported broader organizational goals
- Petty cash: Maintained a record of the expenditure of the office petty cash ensuring100% accountability
Debt Collection Officer
Quest Holdings Limited
01.2008 - 12.2010
- Tracked and located defaulted clients and implemented repayment plans and terms through negotiations reducing defaults rate by15%
- Monitored allocated accounts daily
- Ensured appropriate actions were taken to ensure the collection portfolio remained within accepted limits of sound credit judgement within policy guidelines, i.e
- By receiving payment proof form the clients (debtors) then ensured that all payments were posted to the customer's account respectively by the accountants exceeding targets by25%
- Continuously Managed a portfolio of200 accounts monthly, maintained a high recovery rate of85%
- Implemented Customer relations management (CRM) increased efficiency by25%
- Trained new hires on collection techniques, improved team performance by20%
Secretary/Receptionist
United States International University (USIU)
05.2007 - 08.2007
- Handled front desk operations for over600 clients, enhanced visitor experience
- Answered main incoming phone calls and directed calls appropriately
- Managed appointment scheduling for faculty members, improved time management by20%
- Conducted data entry for student records, achieved a99% accuracy rate
- Provided administrative support to the department, enhanced departmental efficiency by10%
- Received and handled incoming and outgoing mail, filed and retrieved files, data invoicing, typed minutes and reports, printed and photocopying, enabling smooth operations with40%
- Internship Programme
Data Entry Clerk
Research Solutions Ltd
02.2003 - 12.2006
- Entered and maintained data for over10,000 records with a99.8% accuracy rate
- Assisted in data analysis for market research projects, reduced turnaround time by25%
- Sorted and organized hard copies of paperwork after entering data electronically which enhanced organisation by10%
- Reviewed data for deficiencies or errors
- Trained new data entry clerks, improved team productivity by20%
- Coordinated with project managers to ensure timely delivery of reports, achieved a100% rate on-time
- Searched for and investigated information contained in files enhanced reports data by25%
- In continued breaks and phases
Education
Bachelor of Commerce - Human Resource Management
University of Nairobi
12.2022
Certificate - Airline Cabin Crew
Kenya Airways Pride Centre Training School
03.2012
Diploma - Business Office Management
Kenya School of Professional Studies
04.2007
Skills
- Technical Skills: Employee Relations, Administrative Support, Data Analysis, Customer Service, Conflict Resolution, Training and Development, Process Improvement
- Soft Skills: Strong communication and interpersonal skills, Time management, Problem-solving and conflict resolution, High level of attention to detail, Team player, Organizational skills, Adaptability and flexibility in dynamic environments
References
Available upon request.
Timeline
Flight Attendant
Jambo Jet Airline
01.2014 - 01.2018
Administrative Assistant
Sichangi Partners Advocates
05.2011 - 12.2011
Debt Collection Officer
Quest Holdings Limited
01.2008 - 12.2010
Secretary/Receptionist
United States International University (USIU)
05.2007 - 08.2007
Data Entry Clerk
Research Solutions Ltd
02.2003 - 12.2006
Certificate - Airline Cabin Crew
Kenya Airways Pride Centre Training School
Diploma - Business Office Management
Kenya School of Professional Studies
Bachelor of Commerce - Human Resource Management
University of Nairobi
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