Catherine Karanja
Nairobi
Summary
Dynamic Data Analytics Specialist with robust experience in performance analytics, reporting and program management. Adept at acquiring, managing, and analyzing complex datasets to generate actionable insights that enhance program effectiveness and impact. Expertise in creating detailed reports, developing performance indicators, and designing dashboards to support data-driven decision-making. Proven track record in coordinating programs across sectors, including economic empowerment, health, and social development, and collaborating with diverse stakeholders. Fluent in English and Kiswahili, with extensive experience in facilitating training sessions and workshops focused on enhancing data literacy. Committed to leveraging advanced analytics to optimize program outcomes and drive sustainable development. Highly proficient in data analytics, reporting, and dashboard development.
Overview
7
7
years of professional experience
Work History
BUSINESS OPERATIONS ANALYST
SAMA
03.2022 - Current
- Data Analytics and Dashboard Development: Acquire and manage data from primary and secondary sources, maintain databases, and interpret trends within complex datasets
- Ensure data accuracy and reliability to support data-driven decision-making and reporting
- Develop and refine reporting tools to address business needs
- Dashboard and Insights Training: Design and lead training sessions for team members to navigate and utilize dashboards, empowering them to generate insights independently and make data-driven decisions
- Business Case Development and System Enhancements: Evaluate system capabilities and collaborate with stakeholders to develop business cases for enhancements
- Support User Acceptance Testing (UAT) for any improvements to existing data management and reporting systems
- Performance Tracking and KPI Management: Partner with functional managers to establish and monitor performance indicators, delivering insights into project effectiveness and contributing to business outcome-oriented reporting
- Training and Stakeholder Engagement: Conduct training sessions on new data processes and implementations for relevant stakeholders, ensuring smooth adoption of data tools and fostering a culture of data-driven decision-making
PRODUCT DATA ANALYST
MULTICHOICE KENYA
10.2021 - 02.2022
- Product Bouquet Analysis: Analyzed monthly trends across various product bouquets to understand customer preferences and inform product and marketing strategies
- Payment Platform Monitoring: Monitored payment delays across different platforms, identifying areas to improve customer experience
- Customer Retention Support: Collaborated with the customer retention team to assist with telephony and decoder clean-up, which improved contact rates in the outbound call center
- Sales Team Collaboration: Partnered with the sales team on data-driven projects to assess product performance across different regions, providing insights to support targeted sales strategies
- Subscriber Offer Acceptance Analysis: Conducted analyses on subscriber offer acceptance to identify customers likely to take up future offers, supporting targeted marketing initiatives
- Subscriber and Churn Monitoring: Monitored the subscriber base and tracked churn across product lines, generating insights to help retain customers and reduce churn
- Dashboard Development: Developed and maintained a Power BI dashboard to track and report on outbound call center agents’ performance, supporting data-driven improvements in call center operations
RESEARCH AND QUALITY ASSURANCE ASSISTANT
APHIAPLUS KAMILI- JHPIEGO KENYA
03.2018 - 06.2018
- Financial and Economic Empowerment Training: Conducted training sessions on the different financial interventions for the different age cohorts
- Developed training plans and training materials based on the age cohort for the different financial interventions
- Field work Coordination: Supervised data enumerators in data collection, collation, analysis, and reporting using national reporting systems
- Developed and maintained a quality database for 3,000 adolescent girls and young women eligible for program interventions
- Community Outreach: Interact with a Community Health Volunteers (CHVs) and Nyumba Kumi representatives to help spread the word about the Program and interventions that would benefit the recipients
- Identification of areas that would be more suited for the outreach through the help of community resources
DATA ENUMERATOR
KENYA GIRL GUIDES ASSOCIATION (KGGA)
11.2017 - 02.2018
- Conducted a girl roster exercise using ODK to identify vulnerable adolescent girls and young women
- Ensured data quality through data review, processing, entry, verification, and analysis, and compliance with protocols
- Conducted onsite data quality checks and quality assurance visits to monitor program implementation and provide feedback to partners
Education
THE COMPLETE SQL BOOTCAMP -
UDEMY
07.2021
DATA PREPARATION COURSE -
MORINGA SCHOOL
02.2020
BACHELOR OF ECONOMICS - SCHOOL OF ECONOMICS
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
Juja11.2018
SPSS Certification -
JKUAT ENTERPRISES
Juja10.2018
Skills
- Data Analytics
- Program management
- Performance analytics
- Process Improvement
- Data Quality Management
- Data Visualization
- Data Ethics and Governance
- Microsoft Excel
- Creative solutions
- Influencing skills
References
- Joan Njoki Gachuru, Program Manager, Embassy of Sweden, joan.kigira@gmail.com, +254723602447
- Stephen Maina, Lead Data Analyst, Mini Group of Companies, +254707967190
- Joseph Odhiambo, Real Time Analyst Lead, Samasource Kenya, odhiambo.joseph@samasource.org, +254715193822
Timeline
BUSINESS OPERATIONS ANALYST
SAMA
03.2022 - Current
PRODUCT DATA ANALYST
MULTICHOICE KENYA
10.2021 - 02.2022
RESEARCH AND QUALITY ASSURANCE ASSISTANT
APHIAPLUS KAMILI- JHPIEGO KENYA
03.2018 - 06.2018
DATA ENUMERATOR
KENYA GIRL GUIDES ASSOCIATION (KGGA)
11.2017 - 02.2018
THE COMPLETE SQL BOOTCAMP -
UDEMY
DATA PREPARATION COURSE -
MORINGA SCHOOL
BACHELOR OF ECONOMICS - SCHOOL OF ECONOMICS
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
SPSS Certification -
JKUAT ENTERPRISES
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