Customer Service Representative
ONQ Kenya
Nyeri
- Draft and handle business communications, including responding to customer inquiries and complaints via email and phone
- Conduct and participate in video conferences to address customer needs and relay company information
- Interface with clients and customers, providing insightful solutions and ensuring customer satisfaction
- Schedule and plan meetings and events to facilitate smooth operations
- Conduct online research and collect data using spreadsheets, providing reports and analysis to improve processes
- Document detailed notes in the system to track customer interactions, ensuring accuracy and follow-through
- Consistently met and exceeded daily service quality and performance goals through proactive problem-solving and effective communication.
