Travelling Participating in community development activities Research Networking
Catherine Kamau
Client Relationship Manager
Nairobi ,Kenya
Summary
Dynamic Real Estate Sales Executive at SIC Investment Cooperative with proven expertise in contract development and client relationship management. Achieved consistent sales targets through innovative digital marketing strategies and exceptional negotiation skills, fostering strong client loyalty and satisfaction. Adept at market value assessment, driving successful transactions and enhancing brand visibility within the community.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Real Estate Sales Executive
SIC Investment Cooperative
04.2021 - Current
- Managed client portfolios, ensuring all properties were marketed effectively and transactions progressed smoothly from start to finish.
- Established lasting partnerships with local businesses to gain referrals and increase brand visibility within the community.
- Maintained thorough knowledge of current market trends, enabling accurate predictions about future fluctuations in property values.
- Expanded client base by actively prospecting for new leads and maintaining strong relationships with existing clients.
- Developed customized marketing materials tailored to each property''s unique characteristics, attracting targeted buyer demographics more effectively.
- Enhanced customer experience by providing personalized service and prompt response to inquiries, fostering loyalty among clients.
- Assisted clients in making informed decisions about property investments by providing thorough financial analyses and projections.
- Mentored junior agents on industry best practices, increasing their knowledge base and improving overall team performance.
- Streamlined transaction processes by working closely with mortgage brokers, attorneys, inspectors, and appraisers to ensure timely closings.
- Optimized listing visibility on popular real estate websites through strategic keyword use and high-quality photography, generating increased interest from prospective buyers.
- Collaborated with other real estate professionals at networking events to exchange valuable insights related to industry developments.
- Increased property sales by implementing effective marketing strategies and conducting persuasive property presentations.
- Implemented innovative digital marketing campaigns that showcased properties across multiple platforms, reaching a broader audience of potential buyers.
- Contributed to the overall success of the company by consistently achieving sales targets and maintaining a high level of customer satisfaction.
- Negotiated favorable contract terms for clients, resulting in increased client satisfaction and repeat business.
- Facilitated smooth transactions by effectively managing all aspects of the sale process from initial contact to post-closing followup.
- Developed new business and managed new and existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for land and housing properties through cold calls and referrals.
- Prepared and presented contracts and other legal documents to clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Client Relationship Manager
Username Investment Limited
05.2017 - 04.2021
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Identified opportunities to cross or up-sell products and communicated customer needs to appropriate team.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Retained updated knowledge of market competition and related offerings to generate favor for products and services.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with titling team and leveraging productive and open client communications.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
- Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Direct Sales Representative
Jubilee Life Insurance
11.2013 - 05.2016
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Met customers in homes and businesses to discuss and demonstrate products.
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Put together sales proposals and contracts.
- Streamlined sales process by implementing efficient CRM systems for improved data management and tracking.
- Spearheaded initiatives aimed at expanding company''s reach within new/existing markets, tapping into untapped revenue streams.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Commerce
Jomo Kenyatta University of Agriculture Technology
Juja 04.2001 -
Skills
Contract Development
Accomplishments
- Achieved a course in transformational selling skills, by completing with accuracy and efficiency training organized by International Sales Training Institute .
- Attended a workshop on human rights and advocacy by Edmund Rice and Advocacy Networks – Awarded certificate of participation.
- Organized and participated as a rapporteur in capacity building workshops held by Kenya Climate Change Working Group at Kwale and Kajiado counties
Certification
Certified [Effective Selling Skills], Dolphins Training and Consultants Ltd[Company Name] - [Timeframe]
Interests
Referees
Jonathan Malombo
Sales Manager
Safaricom Investment Cooperative
E-mail: jmalombo@safaricom.co.ke
Tel: 0702811643
Eleine Mueni
Assistant Sales Manager
Username Investment Limited
Tel: 0728500072
Mary Racho
Director
Service Mark Insurance
E-mail: mrachoi@yahoo.com
Tel: 0723756364
Timeline
Workshop on [Human Rights Advocacy], Edmund Rice Advocacy Network
01-2025
Real Estate Sales Executive
SIC Investment Cooperative
04.2021 - Current
Certified [Effective Selling Skills], Dolphins Training and Consultants Ltd[Company Name] - [Timeframe]
04-2019
Certificate{ Transformational Selling Skills} International Sales Training Institute
04-2018
Client Relationship Manager
Username Investment Limited
05.2017 - 04.2021
Direct Sales Representative
Jubilee Life Insurance
11.2013 - 05.2016
Bachelor of Arts - Commerce
Jomo Kenyatta University of Agriculture Technology
04.2001 -
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