Catherine Juma
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
Work History
Branch Manager
Aquapet & Stationers Limited
10.2019 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Boosted sales and customer loyalty through incentive programs.
- Complied with regulatory guidelines and requirements.
- Learned and adapted quickly to new technology and software applications.
Social Work Trainee
Ongoza Njia Community Development Center Nairobi
03.2017 - 09.2017
- Facilitated support groups and workshops to provide valuable services to clients.
- Served as a liaison between clients, families, schools, and community organizations for seamless collaboration on cases.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Devised and implemented community-based programs to promote mental health awareness.
Social Work Trainee
Street Families And Rehabilitation
06.2016 - 08.2016
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Bachelor of Arts - Social Work
University of Nairobi
Nairobi, Nairobi Province, Kenya12.2016
Skills
- Marketing
- Sales management
- Social Services
- Data collection and management
- MS Office
- Crisis Assessment
- Case Management
- Customer Service
Referees
Mr. Onim Isaac Afwata
Nutrition Officer
International Rescue Committee (IRC)-Dadaab Kenya
onimisaac88@gmail.com
0720253209
Mr. Peter Matu Kangitho
Branch Manager
Bata Shoe PLC KE
petermatu2000@yahoo.com
0720379824
Timeline
Branch Manager
Aquapet & Stationers Limited
10.2019 - Current
Social Work Trainee
Ongoza Njia Community Development Center Nairobi
03.2017 - 09.2017
Social Work Trainee
Street Families And Rehabilitation
06.2016 - 08.2016
Bachelor of Arts - Social Work
University of Nairobi
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