Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CATHERINE IRUNGU

CUSTOMER SERVICE
NAIROBI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals.

strong performer with excellent client relation and customer approach.

Posses good working knowledge and microsoft excel accompanied by good and eloquent communication skills.

Overview

6
years of professional experience
12
years of post-secondary education

Work History

AUTOXPRESS
NAIROBI

Sales Executive
08.2021 - Current

Job overview

  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

COSSTA CAFFE
NAIROBI

Cashier Supervisor
08.2018 - 03.2020

Job overview

  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

MINT LEAF RESTAURANT
NAIROBI

Cashier
01.2018 - 07.2018

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

PRIMESTAFF LTD

CERTIFICATE from Food & Beverage/Customer Service
09.2016 - 12.2016

University Overview

CARLILE COLLEGE
NAIROBI

CERTIFICATE from MS OFFICE (Computer Packages)
03.2016 - 05.2016

University Overview

ST MARKS GIRLS HIGH SCHOOL

High School Diploma
01.2011 - 11.2014

University Overview

ST MICHAELS PRIMARY SCHOOL

KENYA CERTIFICATE IN PRIMARY EDUCATION
01.2003 - 11.2010

University Overview

Skills

    Public speaking

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Timeline

Sales Executive
AUTOXPRESS
08.2021 - Current
Cashier Supervisor
COSSTA CAFFE
08.2018 - 03.2020
Cashier
MINT LEAF RESTAURANT
01.2018 - 07.2018
PRIMESTAFF LTD
CERTIFICATE from Food & Beverage/Customer Service
09.2016 - 12.2016
CARLILE COLLEGE
CERTIFICATE from MS OFFICE (Computer Packages)
03.2016 - 05.2016
ST MARKS GIRLS HIGH SCHOOL
High School Diploma
01.2011 - 11.2014
ST MICHAELS PRIMARY SCHOOL
KENYA CERTIFICATE IN PRIMARY EDUCATION
01.2003 - 11.2010
CATHERINE IRUNGUCUSTOMER SERVICE