Catherine Harusi Baya
Commercial Manager
Kilifi
Summary
Professional with strong background in commercial business development. Demonstrates expertise in strategic planning, market analysis, and client relationship management. Highly focused on team collaboration and delivering measurable results. Known for adaptability and reliability in dynamic environments. Skilled in negotiation, project management, and fostering sustainable growth.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Commercial & Business Development Manager
Kilifi-Mariakani Water & Sewerage Co.Ltd
11.2023 - Current
- Enhanced customer satisfaction by addressing their needs proactively and providing customized solutions.
- Provided exceptional customer service, resolving concerns promptly and ensuring repeat business from satisfied clients.
- Implement policies to enhance the operations of commercial function
- Come up with and implement revenue mobilization strategies to ensure organizational sustainabilty
Ag. Commercial & Business Development Manager
05.2023 - 10.2023
Commercial Officer
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2018 - 04.2023
- Coordinating all commercial duties including;
- Meter reading: supervising meter reading through the mobile field Assistant (MFA) System in order to achieve 100% meter reading efficiency
- Supervising and coordinating revenue collection by monitoring customer accounts and ordering for disconnections on non-payment in order to achieve 100% collection efficiency
- Charged with Customer service and customer management by ensuring customer issues and complaints are resolved and closed on the complaints management system and also advising clients on queries
- Credit management: Assessing the credit worthiness of clients for part payment plans and follow up on part payment agreements to ensure they are paid per the agreed dates
- Business development: Searching for new business ventures including proposing new lines and bringing on board old major clients
- Reporting: Compiling of periodic commercial progress reports and submitting them to the Commercial and business Manager
Commercial Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2014 - 06.2018
- Approving applications by new clients and ensuring they are paid for and captured and activated in the billing system
- Providing customer support by ensuring all issues and complaints are resolved in good time and closed on the complaints management system and advising clients on queries
- Coordinating revenue collection by monitoring customer accounts, calling clients for payments and generating disconnection lists
- Assessing the credit worthiness of clients for part payment plans
- Compiling debt unit progress reports and submitting to the senior Commercial officer
- Participated in development of the current Commercial policy
- Participated in the development of the 2016/17 and 2017/18 commercial department work plans
Public Relations Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
04.2013 - 06.2014
- Participating in the organization of company events including AGM, world water days and sport events
- Organizing company’s Corporate Social Responsibility activities
- Reporting to the office of the Managing Director I was charged with General communication to the public and liaising with stakeholders
- Collecting information from Head of departments and sections to develop website content
- Developed the company's Communication strategy
- Developed the Company's Corporate Social Responsibility policy
HR Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2012 - 04.2013
- Updating and maintaining of staff records and information
- Providing payroll information to the finance department
- Establishing staff training needs
- Administration of staff leaves
Clerical Officer
Kilifi-Mariakani Water and Sewerage Company Ltd
03.2012 - 06.2012
- Data entry
- Records management
- Customer support
- Preparing documents for approval
Intern
Kenya News Agency
07.2010 - 09.2010
- Communication
- Marketing
- Public relations
Field Assistant
Kemri
02.2000 - 10.2002
- Data collection
- Communication
- Community mobilization and sensitization
Education
Bachelor of commerce - finance option
Pwani University
01.2014 - 01.2017
Diploma in Journalism - print option
Mombasa Polytechnic University College
01.2008 - 01.2010
Kenya Certificate of Secondary Education - undefined
Gede Secondary School
01.1996 - 01.1999
MBA - Business Administration
Pwani University
Kilifi 04.2001 -
Skills
- Creativity
- Negotiation
- Supervision
Customer service
Client relationship building
Decision-making
Team collaboration
Personal Information
- Date of Birth: 04/15/82
- Nationality: Kenyan
- Marital Status: Married
Training
- 12/01/17, Credit Management, Kenya School of Credit Management
- 11/01/16, Occupational Safety and Health, Federation of Kenya Employers
- 01/01/15, Customer Care and Public Relations, Synergy Global Network
- 04/01/14, Public Procurement, Rovans Management Consultants Limited
Timeline
Commercial & Business Development Manager
Kilifi-Mariakani Water & Sewerage Co.Ltd
11.2023 - Current
Ag. Commercial & Business Development Manager
05.2023 - 10.2023
Commercial Officer
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2018 - 04.2023
Commercial Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2014 - 06.2018
Bachelor of commerce - finance option
Pwani University
01.2014 - 01.2017
Public Relations Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
04.2013 - 06.2014
HR Assistant
Kilifi-Mariakani Water and Sewerage Company Ltd
07.2012 - 04.2013
Clerical Officer
Kilifi-Mariakani Water and Sewerage Company Ltd
03.2012 - 06.2012
Intern
Kenya News Agency
07.2010 - 09.2010
Diploma in Journalism - print option
Mombasa Polytechnic University College
01.2008 - 01.2010
MBA - Business Administration
Pwani University
04.2001 -
Field Assistant
Kemri
02.2000 - 10.2002
Kenya Certificate of Secondary Education - undefined
Gede Secondary School
01.1996 - 01.1999
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