Catherine Gitiri
Nairobi
Summary
I am an ambitious, passionate and trustworthy professional with experience in administration, management and operations. I have work background in tech world, schools and retail establishments. My accomplishments include helping organizations to improve administrative systems, acquiring new clients as well as fostering customer loyalty. My education background is Business Administration and Entrepreneurship. I am eager to embrace new challenges that continuously add value to myself and others.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Office Administrator
Wizglobal Limited
11.2022 - Current
- Company Overview: a tech firm based in Nairobi developing systems for Unit Trusts, Pension Schemes, Bulk E-Mail and SMS applications.
- As the office administrator, I assist in the day-to-day office activities.
- Developing proposals, bids and Expression of Interest (EOI) documentation.
- Assisted the company grow their clients from 6 to 14 clients.
- In charge of company records and bookkeeping.
- Overseeing purchases, petty cash and inventory management.
- Coordinating business planning and budgeting cycles.
- Facilitating development of customer relationship standards and working with the crossfunctional team to uphold the standards.
- Handling internal and external correspondences with multiple stakeholders.
- Handing telephone and email inquiries to drive conversions, assistance and problem resolution.
- A tech firm based in Nairobi developing systems for Unit Trusts, Pension Schemes, Bulk E-Mail and SMS applications.
Administrator
Royal Montessori Kindergarten
03.2016 - 07.2018
- As the school administrator, I assisted the director in overseeing day-to-day operations so as to achieve the financial, operational and stakeholder-relationship goals of the business.
- Looking after the welfare of the 100 pupils and 10 members of staff.
- Undertaking various marketing initiatives to grow the school's customer base. Over the two years, we grew the student population from 10 to 100.
- General record keeping, accounting, purchasing and inventory management.
- Planning and budgeting.
- Development of customer relationship standards and working with the team to uphold the standards.
- Handling internal and external communications such as letters, memos, school newsletters and social media.
- Handling visitors to the school with the aim of maintaining positive impressions.
Sales personnel
Glow light Interior Lighting and Décor
02.2015 - 10.2015
- Company Overview: an interior lighting and décor retail shop based in Nairobi
- As a sales attendant, I assisted customers through the purchase cycle while also looking after the store inventory.
- Market growth through relationships
- The art of negotiation and sales conversion
- After-sale services
- Assembling and connection of chandeliers
- An interior lighting and décor retail shop based in Nairobi
Teaching English
04.2013 - 11.2014
- Key skills and competences gained:
- Early childhood development
- Different teaching techniques to make learning interesting
- Using the Multiple Intelligence teaching approach to discover each child's special talent
- Child care and support
Industrial Attachment
Safari Park Hotel and Casino
10.2011 - 01.2012
- Key skills and competencies gained:
- Front office skills (Switch board, Reception, Business Centre, Guest Relations Officer)
- Housekeeping and laundry services
- Restaurant services (Café Kigwa, Italian and Chinese restaurant)
Joy Point Enterprises
12.2009 - 08.2010
- Company Overview: a medium retail shop in Nairobi
- Key skills and competencies gained:
- Stakeholders' management including customers, suppliers, staff and government agencies
- Customer relationship
- Inventory management
- Cash handling
- A medium retail shop in Nairobi
Education
Bachelor of Business Administration - Entrepreneurship Option
Kenya Methodist University
09.2015 - 10.2019
Diploma in Hospitality Management - undefined
Nairobi Institute of Business Studies
09.2010 - 03.2015
Kenya Certificate of Secondary Education - undefined
Loreto High School Kiambu
02.2006 - 11.2009
Skills
- Office & IT Proficiency
- Teamwork
- Data-Driven Decision Making
- Client Relationship Management
Administrative support
Other Interests And Hobbies
- Community development (book drives and charity for children in low-income areas)
- Baking (all types of celebratory cakes)
- Member of the church choir
- Poultry farming
- Swimming
- Music
- Travelling and nature excursions
Timeline
Office Administrator
Wizglobal Limited
11.2022 - Current
Administrator
Royal Montessori Kindergarten
03.2016 - 07.2018
Bachelor of Business Administration - Entrepreneurship Option
Kenya Methodist University
09.2015 - 10.2019
Sales personnel
Glow light Interior Lighting and Décor
02.2015 - 10.2015
Teaching English
04.2013 - 11.2014
Industrial Attachment
Safari Park Hotel and Casino
10.2011 - 01.2012
Diploma in Hospitality Management - undefined
Nairobi Institute of Business Studies
09.2010 - 03.2015
Joy Point Enterprises
12.2009 - 08.2010
Kenya Certificate of Secondary Education - undefined
Loreto High School Kiambu
02.2006 - 11.2009
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