Catherine Chakah
Administrative Assistant And Social Media Marketing
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant and Social Media Marketer
Next Level Education Services
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
International Student Counselor
Multiworld International
11.2022 - 01.2024
- Managed a diverse caseload of international student inquiries, addressing their unique needs with sensitivity and professionalism.
- . Maintained accurate records on each student''s status in accordance with FERPA guidelines while ensuring confidentiality.
- Navigated complex government regulations efficiently, resolving issues related to visas or employment authorization documents promptly.
- . Worked closely with the career services department to help international students secure internships, co-op positions, and full-time employment opportunities.
Counselor
Imperial Education Consultants International
11.2019 - 10.2021
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Security Supervisor
Jerem Security Services
Nairobi County, Nairobi Province
12.2018 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Data Entry Clerk
Regional Centre for Mapping of Resources
12.2009 - 11.2013
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor of Arts - Journalism And Public Relations And Advertising.
United States International University Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Office Administration
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Assistant and Social Media Marketer
Next Level Education Services
02.2024 - Current
International Student Counselor
Multiworld International
11.2022 - 01.2024
Counselor
Imperial Education Consultants International
11.2019 - 10.2021
Security Supervisor
Jerem Security Services
12.2018 - 10.2019
Data Entry Clerk
Regional Centre for Mapping of Resources
12.2009 - 11.2013
Bachelor of Arts - Journalism And Public Relations And Advertising.
United States International University Africa
04.2001 -
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