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Hi, I’m
Carren Amissabuor
Administration
Nairobi,30
Summary
Hardworking and passionate individual with strong organizational skills eager to secure an Administration position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a very positive attitude. Willing to take on added responsibilities to meet team goals at all times.
Accomplished Sales Manager offering 10 years of experience developing and maximizing territory sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
20
years of professional experience
2
Languages
Work History
Browns Food Co.Nairobi, 30
Sales & Administration Manager
07.2021 - Current
Job overview
- Demonstrate products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. This increased sales by 18% in last financial year.
- Held one-on-one meetings weekly with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data weekly to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams weekly to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales volume by 18% and expanded product line to new retailers, warehouse clubs and natural food chains.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Facilitated business by implementing practical networking techniques
- Drove sales by developing multi-million dollar contract sales
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Implemented systems and procedures to increase sales
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Browns Food Co.Nairobi, 30
Key Accounts Manager
07.2018 - 06.2021
Job overview
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data weekly to identify trends and opportunities for increased profitability.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team weekly to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities weekly through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Set and achieved company defined sales goals
Browns Food Co.Nairobi, 30
Senior Sales Administrator
06.2015 - 06.2018
Job overview
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings weekly to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Managed revenue models, process flows, operations support and customer engagement strategies
- Closed lucrative sales deals using strong negotiation and persuasion skills
Browns Food Co.Nairobi, 30
Sales Support Administrator
04.2012 - 06.2015
Job overview
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed solutions to sales challenges and maximized business opportunities.
Farmers Choice LimitedNairobi, 30
Third Party & Logistics Manager
01.2010 - 03.2012
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Led third-party vendors in achieving delivery time and cost targets.
- Monitored logistics performance and identified improvement opportunities.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Promoted brand at industry events and through ongoing networking efforts.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Farmers Choice LimitedNairobi, 30
Sales Administration Executive
10.2003 - 12.2009
Job overview
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations
Education
St. Joseph's Training CentreNairobi
Diploma of Higher Education from Computer Studies
01.1994 - 1995.12
The Star of The Sea High SchoolNairobi, 30
A-Levels from Higher Education
01.1990 - 1993.12
Skills
Managerial background
Software
Microsoft Excel
Microsoft Word
Microsoft Outlook
Timeline
Sales & Administration Manager
Browns Food Co.
07.2021 - Current
Key Accounts Manager
Browns Food Co.
07.2018 - 06.2021
Senior Sales Administrator
Browns Food Co.
06.2015 - 06.2018
Sales Support Administrator
Browns Food Co.
04.2012 - 06.2015
Third Party & Logistics Manager
Farmers Choice Limited
01.2010 - 03.2012
Sales Administration Executive
Farmers Choice Limited
10.2003 - 12.2009
St. Joseph's Training Centre
Diploma of Higher Education from Computer Studies
01.1994 - 1995.12
The Star of The Sea High School
A-Levels from Higher Education
01.1990 - 1993.12
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