Carolyn Muli

Results-driven and customer focused Travel Consultant professional with over 10 years of experience in designing and coordinating travel plans, key focus on global corporate travel, Sales oriented, skilled in planning and managing travel itineraries, while ensuring cost- effectiveness and adherence to company travel policies. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Real go-getter with outstanding interpersonal skills. Proven expertise in team leadership and fostering a collaborative work environment. Proficient in using global distribution system-Amadeus and handling customer support issues quickly My goal is to become a valuable mutual asset by providing efficient travel expertise contributing effectively to organizational success.

• Josephine, Ndirangu, Travel Manager, Josephine.ndirangu@yahoo.com, +254 (0) 711920600, ELITE TRAVEL, Nairobi
• Obeds, Oriku, Team Leader, snaynek@gmail.com, +254 (0) 724873955, BCD World Bank Travel Group
• Alfred, Opondo, Sales and revenue Manager, Alfred.Opondo@kenya-airways.com, +254720678357, Kenya Airways

• Create a system profile for my clients that provided client information which made it easier to plan their itineraries, eg book preferred meals, seats, and other special services requests needed often during their travel.
• Scheduled and coordinated travel arrangements and appropriate itineraries and quotations based on the lowest fare and the most direct and convenient routing for our global clients, For Example, African Union, United Nations, The World Bank, European Union.
• Demonstrated ability to organize, prioritize, schedule, plan and coordinate work and other activities internally and externally.
• Strong attention to detail and to maintaining high quality standards
• Ability to produce high quality work under pressure
• Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in a constantly changing environment with competing activities and demands, and to effectively serve as a team member.
• Demonstrated ability to respond and deal effectively with diverse situations which require good judgment, tact, diplomacy and confidentiality
• High degree of motivation, initiative, flexibility, and reliability
• Processing of Miscellaneous charges Order (MCO) for example Excess Baggage.
• Follow up with Airlines to get special discounts for our corporate clients.
• Issuing tickets in relation to corporate Travel Policies.
• Maintain and improve online Data Bases of client accounts.
• Improved company sales through the sale of private air tickets for non-corporate clients.
• Managed travel and expense reports for department teams.
• Prepared documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management.
• Managed a prompt and accurate response to telephone and email communication which promoted professional and courteous client relation and also repeat business.
• Promoted the acceptance of fares, rates and suppliers that matched the clients travel programmed policies and negotiated contacts.
• Designed customized itineraries as per client’s requirement for both business and leisure, offer alternative options.
• Maintained current knowledge of evolving travel industry, technology, corporate travel policies and procedures.