Carolyne Mbugua
Customer Service Representative
Mombasa
Summary
Detail oriented and highly organized customer care representative with experience in Data Entry, customer service and office administration. proficient in Microsoft office (Excel, word, Powerpoint). Committed to providing accurate and efficient support to ensure smooth business operations. Completed multiple in-house customer service training programs, enhancing skills in communication, conflict resolution and client management
Overview
8
8
years of professional experience
Work History
Health Care Assistant
Avenue Hospital
Nairobi, Kenya
11.2019 - 06.2024
- Assisted nursing staff in patient care tasks, ensuring comfort and safety of patients.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Maintained accurate patient records, enhancing communication among team members.
- Supported daily living activities, promoting independence and dignity for patients.
Sales Assistant
Avenue Home Care
Nairobi, Kenya
01.2018 - 10.2019
- Assisted clients in navigating home care services and resources.
- Coordinated appointment scheduling for caregivers and clients, enhancing workflow efficiency.
- Maintained accurate client records using electronic health record (EHR) systems. (Med 360)
- Increased sales of medical equipment by building strong customer relationships and providing excellent service.
- Implemented feedback mechanisms to assess client satisfaction and improve service delivery.
Customer Care Representative
Avenue Home Care
Nairobi, Kenya
06.2016 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted clients in understanding services and care options available.
- Managed appointment scheduling and coordinated caregiver assignments efficiently.
- Documented customer interactions accurately in CRM system (Med 360) for record-keeping.
- Gathered feedback from clients to improve service quality and customer satisfaction.
Education
Associate of Science - Health Care Assistant
Avenue Homecare
Nairobi, Nairobi Province, Kenya 05.2001 -
Skills
Customer service support
Email and calendar management
attention to detail
Time management
Customer relations
Complaint handling
Active listening
Payment processing
Data entry
Microsoft office (Excel, office, power point)
Timeline
Health Care Assistant
Avenue Hospital
11.2019 - 06.2024
Sales Assistant
Avenue Home Care
01.2018 - 10.2019
Customer Care Representative
Avenue Home Care
06.2016 - 12.2017
Associate of Science - Health Care Assistant
Avenue Homecare
05.2001 -